Recruiting, training, supervising and appraising staffManaging Cost Control, P&LMaintaining statistical and financial recordsDealing with customer queries and complaintsOverseeing pricing and stock controlMaximising profitability and setting/meeting sales targets, including motivating staff to do soEnsuring compliance with health and safety legislationPreparing promotional materials and displays.

Responsible for store operationMaintain and ensure compliance to established food quality and standards. Manage workload and ensure effective working of restaurant activities and maintain maintain excellent standards to meet operational expectations. Train and instruct employees to ensure smooth transition in company. Assist and provide training to staff members and offer incentives when necessary. Coordinate with General Manager for everyday operation and maintain financial and administrative records. Ensure compliance with prescribed standards and local state and federal laws in labor costs, and guest relations. Evaluate performance and recommend salary increase, incentives for all. Maintain personal records, schedules and reports for all employees. Develop special, promotional and merchandising plans, advertising materials and ensure adherence to local and company standards. Assist employee teams to provide excellent customer service. Maintain proper sanitation, hygiene standards in kitchen and maintain effective store presentation. Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity.

Provide administrative support to store manager . Assist and support resources department in hiring new employees. Conduct weekly staff meetings to maximize performance. Resolve and troubleshoot complex issues arising in day-to-day administrative tasks. Assist and support reception desk in receiving guests and visitors to the office. Maintain and manage all databases. Design and develop training material for the new staff. Participate in cross-functional team meetings. Manage operational costs to maximize revenues. Prepare financial reports and statements for the top management.

Operate cash register, telecheck and credit card verification terminals. Stock sales floor, rotate stock and display merchandise. Complete cash settlement report directed by supervisor. Determine merchandise price based on pricing guidelines. Ensure a clean and organized department. Ensure customer product and service standards. Manage exceptional customer service metric scores. Adhere to company operation policies and procedures. Deliver exceptional customer in store experience. Follow health, safety and sanitation guidelines. Implement proper portion control with ingredients. Suggest suitable product to meet customers. Ensure cleanliness standards and follow rules and regulations. Operate equipment safely and responsibly. Meet donors and support merchandise unloading and transfer them to donation center.