As a Deputy Manager at Concentrix, I oversee the resolution of technical issues for various clients, I lead a team of DMs to ensure that the service level agreements are met and the customer satisfaction is high. I also collaborate with other managers and stakeholders to implement best practices and continuous improvement initiatives.I have a Bachelor's degree from Manipur University and multiple certifications in ITIL V4, Lean Six Sigma, and Customer Service Management. I have more than 10 years of experience in the industry, with a proven track record of maximizing productivity and delivering quality services in various fields of incident management, retail, and queue management. I am passionate about learning new skills and technologies, and I strive to provide excellent service to our clients and customers.