Lead Customer Retention At Adobe | Noida, Uttar Pradesh, India
CurrentKey Accomplishments:Successfully coached and guided the team to consistently achieve retention targets through regular feedback and coaching.Analyzed cancellation, save, and quality data, driving business improvement initiatives based on insights.Facilitated training for new hires, offering advanced retention and refresher training to enhance team performance.Monitored quality standards to maintain high service levels.Conducted regular cancellation and chat audits, providing individualized feedback to retention agents for continuous improvement.Ensured smooth process updates and fostered teamwork through regular team huddles.