▪ Led cross-departmental efforts to boost West African cargo and corporate travel business.▪ Expanded our client base through strategic lead generation & contract negotiations.▪ Successfully onboarded new suppliers and clients to drive sustainable business growth.▪ Managed a high-performing team of 6 individuals in Nigeria, Angola, and Cameroon.▪ Proactively acquired new clients, managed credit, and ensured timely payments.▪ Successfully engaged new and existing clients, resulting in a 15% increase in sales.▪ Increased repeat business by 20% through effective daily engagement with existing clients.▪ Updated the management on weekly, monthly, quarterly, and yearly sales performance.▪ Tracked key metrics - leads, meetings, conversions, partnerships, ROI, revenue & profits.▪ Key Accounts Manager for Nokia, National Oilwell Varco, and British American Tobacco.▪ Played a pivotal role in driving ticket sales for Air Algeria & Egypt Air as their GSA.▪ Enhanced brand visibility through online marketing & participation in industry events.▪ Leveraged data visualization tools to drive data-driven decision-making & business strategy

▪ Organized promotional events in Chandigarh to increase brand awareness.▪ Demonstrated products at the Khelo India Youth Games in Panchkula, increasing sales.▪ Boosted customer engagement by encouraging registration on the company’s website/app.▪ Created visually appealing store layouts and window displays to captivate customers

▪ Promoted brands through engaging content as well as strategic social media use.▪ Created compelling blog content on the company’s website, driving website traffic.

▪ Efficiently handled demanding customer workload, resolving over 50 queries daily.▪ Proactively addressed customer inquiries related to delivery, payment, and product matters.▪ Adapted to varying work hours to provide exceptional service to international clients.▪ Analysed operational processes to identify recurring client issues for targeted solutions.▪ Reduced shrinkage (1.6%) by following SOPs, boosting profits and customer satisfaction