● Encoding Trademarks & LOGO for different brands using the CRM tools & software.● Handling Zendesk Ticketing tool to ensure Service calls are closed within the resolution time SLA.● Provide support on Microsoft Windows OS platforms [servers] and VMware infrastructure.● Installation, Configuration, up-gradation, Troubleshooting & monitoring of Windows servers.● Installing, configuring & maintaining Active directory services on windows server 2003 & 2008 DC.● Installation, Configuration & troubleshooting of ADS, DHCP, DNS, Print Server.● Managed user accounts, groups, print queues and controlling access rights using Active Directory.● Good troubleshooting knowledge on Active Directory, DNS, DHCP and Event Logs.● Managing Active directory sites.● DNS record creation / deletion, DHCP scope creation, Troubleshooting of DNS and DHCP.● Management of user accounts, security groups through Active Directory.● Managing server maintenance tasks like server reboot, service restarts through VMware console.● Performing & Managing Performance Monitoring on servers, and configuration management.● Encoding Trademarks & LOGO for different brands using the CRM tools & software. ● Handling Zendesk Ticketing tool to ensure Service calls are closed within the resolution time SLA. ● Provide support on Microsoft Windows OS platforms [servers] and VMware infrastructure. ● Installation, Configuration, up-gradation, Troubleshooting & monitoring of Windows servers. ● Installing, configuring & maintaining Active directory services on windows server 2003 & 2008 DC. ● Installation, Configuration & troubleshooting of ADS, DHCP, DNS, Print Server. ● Managed user accounts, groups, print queues and controlling access rights using Active Directory. ● Good troubleshooting knowledge on Active Directory, DNS, DHCP and Event Logs. ● Managing Active directory sites & his replication. ● DNS record creation / deletion, DHCP scope creation, Troubleshooting of DNS and DHCP.

● Support to windows Server 2000, 2003 & 2008 server operating system.● Administration, configuration & Management of user accounts, security groups through ActiveDirectory.● Installation, Configuration & troubleshooting of ADS, DHCP, DNS, Print Server.● Managed user accounts, groups, print queues and controlling access rights using Active Directory.● Troubleshoot of AD replication, Group policy & global catalogue issues.● Administration, configuration & Management of Active directory, Server maintenance includes,server reboot, service start/stop, unexpected reboot.● Providing the Local Administrative access on the server.● Providing access to shared folders and assigning permissions to folders and adding users toAppropriate groups.● Responsible for handling SMART generated alert such as Host down, Disk Space, Hardware failure.● Responsible for mention Incident management, Server Administration and Change Implementation.● Working knowledge of remote tools such as RDP, ILO & DSView.● Performing daily task Health Checkup on & Wintel Servers.● Managing Cluster Services - Installation & Administration.● Troubleshooting windows clustering issue.● Responsible for creating change management requests for any changes on Servers.● Escalation of calls as per escalation metrics of the client.● Co-ordination with on-site counterpart for all critical issues.● Handling HP Open View 6.2 Ticketing tool to ensure Service calls are closed within the resolutiontime SLA, working on Incident Management.

● Installing configuration and troubleshooting of the Window operating system & Drivers.● Installation of windows 2003 server on server class as well as desktop class machines.● Troubleshoot the Application software as well as system software. E.g. MS- Office outlook 2003/2007,Internet Explorer, Desktop/Laptop slow, and Internet related issues etc.● Administration, configuration & Management of user accounts, security groups through ActiveDirectory.● Remote Desktop support for all users.● Password Management, Adding and deleting user.● Taking new machine on the domain & installation of application software.● Installation & maintenance of Desktops.● Configuration and troubleshooting of messaging clients like Microsoft Outlook.● Installation and configuration of wireless network on client computers.● Installing and Managing Printers, L1 Level support for network Printers.● Server maintenance includes, server reboot, service start/stop.● Regular audit for Antivirus update and Windows security patch updates.● Handling HP Open View & Remedy ticketing tool to ensure Service calls are closed within theresolution time SLA.● Auditing and Inventory of Desktops and Laptops.● Implementing asset security and information security according to company policies.● Carried out activities for troubleshooting network related problems viz. Proxy setting, static IPconfiguration on Windows.● Providing technical support to the clients based in UK for the internet connectivity issues on their laptops, desktops and mobile phones.● Co-ordinating with the internal departments within the organization for speedy resolution of the clients issue. ● Handling escalations from the dissatisfied customers and ensuring timely resolution to improve their customer service experience.

● Assembling computers of various hardware platforms.● Installing configuration and troubleshooting of the Window operating system & Drivers.● Installing OS, drivers & required Software.● Installing various software required for the projects.● Installing, Configuring & troubleshooting HP Desktops, Laptops & Touch-smart computers.● Troubleshooting Printer & client computer issues.● Co-ordinate with the vendors for S/W and H/W AMC related issues.● Installation & maintenance of Desktops.● Configuration and troubleshooting of messaging clients like Microsoft Outlook.● Installation and configuration of wireless network on client computers.● Installing and Managing Printers, L1 Level support for network Printers.● Providing technical support to the clients based in the US related for their “Desktops”, “Laptops” & mobile network connections via emails, phone calls, & live chat support.Co-ordinating with the internal departments within the organization for the SLA and TAT about the issues reported by the customer and ensuring a timely resolution of the reported issue.