Raj Soni Email & Phone Number

London, ON, CA

Oakville, Ontario, Canada

Diagnose and troubleshoot customer support requestsTriage application and system errors and escalate as neededAssist other support specialists with related tasksDocument customer interaction using the Fieldpoint support applicationWrite SQL and.NET code and SSRS reports.Communicate status, issues, and impacts with relevant client and process owners.

London, Ontario, Canada

• Handled customer inquiries, answered questions, and resolved problems in a timely manner.
• Kept accurate records of all interactions, including customer information, and product sales.
• Exceeded all the qualification requirements of a tenured agent within 2 months of joining the team.
• Named most efficient agent in a team of 15 for the month May 2022.

993 Wellington st., London

• Executed company policies and safety standards to ensure the proper cleanliness and safety of the office and equipment.
• Managed the work of 4 employees, increasing crew efficiency by 15% named employee of the year for the year 2021.

London, Canada Area

Currently working at product advisor for Computing Solutions part-time.

Ahmedabad, Gujarat

• Designed and developed a management platform and recording system that becomes an enterprise-level software solution.
• Followed internal development, test, and build processes, and reviewed business requirements for test case design.
• Participated in several aspects of testing the company’s operational system, including functional review, test planning, environment setup, test case creation, functional and regression testing, and bug identification.
• Coordinated… Show more
• Coordinated meetings and test sessions with internal teams and the clients (review of test artifacts, implement new technologies in the system, demo sessions).
• Collaborated with developers working on the separate phase to get a suitable solution for both teams.

Diploma, Information Security Management, 3.7

Graduate Certificate, Software And Information System Testing, 3.6

Studying Test methodologies and automation testing tools and techniques along with JAVA language and eclipse IDE and Selenium.

Bachelor Of Engineering - Be, Computer Engineering, B1

Education record