Member of Toptal, a freelance network for the top 3% most skilled product managers. Available for product consulting.

Teach Product Management Certification and Product Leadership Certification. Mentor aspiring product managers.

On extended leave, caring and supporting family member affected by Covid

Lead Product Manager for 1) Zoom Telephony and 2) Zoom Audio Conferencing.* Launched Zoom phone in Japan after an extensive beta trial* Awarded patent for Audio Conference Participant Identification (#11490052)

Cisco Unified Collaboration Manager Cloud is a new enterprise-grade private cloud SaaS, hosted and operated by Cisco, offering voice, voicemail, video Conferencing, and IM services.• Scoped, defined, authored and published the Service Definition (SD) and Datasheet for UCM Cloud. • Defined the MVP for a phased global (US, EU, Asia) service rollout plan that was approved by all stakeholders.• Led a team to nail down and document the operational details for Partner Cloud Peering, Partner Operations, Customer Onboarding, Partner Operations Portal, Serviceability, Service Availability and Resiliency.• Kicked-off a project to validate end-to-end operational readiness with a mock Partner and Customer. Ensured results and learning from the exercise were fed back to improve the Partner/Customer experience.• Instrumental in inducting a friendly Channel Partner to further validate end-to-end cloud service.• Partnered with legal and taxation teams to ensure UCM Cloud was compliant with global regulatory, privacy and tax laws/requirements. • Championed and overhauled UX of the Partner Help/Knowledgebase Portal to be a quick, easy, simple one-stop-shop for UCM Cloud Partners.• Engaged 3rd Party eco-system vendors to augment calling service with services like Mass Notification, Call Recording, 911 Emergency service, etc.• Wrote a whitepaper that describes the strategy for migrating on-premise customer’s 3rd party applications to cloud.

As an entrepreneur, set out to address Hosted Collabora>on Solu>on partner’s pain points:*Developed a data analytics application (X-Ray) using Docker and AngularJS to provide business insights visualization on a per tenant basis. *Secured a major US VAR and a major Canadian Telecom service provider as trial customers.

Drive customers to transition, adopt and manage disruptive technology like Cisco's cloud powered Collaboration SaaS applications for voice, video, chat, web conference and room systems. Ensure end to end customer success from trial to service launch of the collaboration cloud solution- Analysed and recommended the compliance, regulatory and privacy guard rails for worldwide launch of Spark Call (Cloud Telephony Service). Achieved cloud to cloud peering and SIP interoperability between Cisco cloud and a major Australian carrier.- Used Cloud APIs to: 1) to integrate provisioning systems of a major Japanese carrier. 2)prototype Spark Message Archival for a major Financial co. to meet industry compliance and regulation requirements-Explored, analysed and created mindshare for alternative cloud peering methods for cheaper/faster networking and SIP integration. Working with a major UK carrier to prove the model.-Responsible for strategy, roadmap, requirements, features, functionality, APIs, IoT, end to end product lifecycle, competition, project management, customer care, operations, launch, support, DevOps, Serviceability

The Hosted Collaboration Solution (HCS) is a Cisco partner led and Partner hosted multi-instance Unified Communications and Collaboration cloud offer. Deployed by 132 partners, 6000+ enterprise customers, 6+ million end-users worldwidePart of a four person team that incubated a collaboration cloud solution by visualizing a disparate set of Cisco’s collaboration applications - voice, voicemail, video, IM, web conferencing, that were integrated with Cisco’s Datacenter, Networking and Management components, now known as Hosted Collaboration Solution (HCS). In a span of three years, 58 service providers worldwide including AT&T, Verizon, Orange, BT, Telstra, China Unicom etc.., are offering Collaboration-as-a-Service (SaaS model) in private, public, hybrid cloud offerings serving nearly a million enterprise end users.HCS Architecture: Led cross-functional architecture and engineering teams to define, develop implement and productize the Service Orchestration, Service Fulfillment, Service Assurance Billing, Common Identity, Single Signon, System Utilities, APIs etc. Steadfastly stayed customer focused while building a consensus between marketing, engineering and architecture teams.HCS Emerging Market Strategy and Execution: Part of a four person team entrusted with opening up Brazil, Russia, India, China and Middle East for collaboration cloud services. An all encompassing and challenging opportunity that drew upon skills in architecture, product management, business development, training and certification. Engaged directly with Service Providers, System Integrators, and collaborated with Cisco - Services, Technical Support, Business Development, Sales, Service Creation, Product Sales Specialists, Account Managers spread across the world. Deployed HCS in Brazil, Russia, India, China, Israel, Hong Kong and enlisted in-region System Integrators like Wafer, ECCOM, Macroview, Wipro.Developed a HCS Certification and Training program for HCS Cloud Builders.

*Develop Managed Services Solution Architecture and Requirements for end to end systems for Connectivity, Data, Unified Communications, and Security.*Solutions based on Cisco ISR series routers that are integrated with Network Management tools for SPs, Enterprise, Mid-Market, Commercial or SMBs.

Responsible for delivering a Performance Management monitoring solution for DIRECTV’s video over IP based NGBN. PM is part of an integrated turnkey NOC solution by CISCO ROS that is HA/DR and includes ANA for fault and Remedy for ticketing. Collaborated with DIRECTV counterparts and presented the PM solution architecture for IPSLA, Multicast, QOS, CRS-1s and other Cisco foundation devices.Provide 3rd level production support for CUOM (Cisco Unified Operations Manager) that is used to monitor Deutsche Bank and Merrill Lynch’s Unified Communications network. Partner with NMTG to validate new features/releases/patches for CUOM. Plan and deploy patches with Production Support in customer’s networks. Provide new feature requirements and enhancements to NMTG for future releases. Conduct weekly bug scrub meeting with NMTG to drive fixes for outstanding bugs.

Member of the Requirements/Architecture team in ONG. Responsible for developing features per Telcordia, ITU-T, IETF, and IEEE standards. Led a team of cross-functional developers to architect, design, code, unit test and deliver application software for features on TDM platforms (ONS-15xxx). Developed engineering requirements based on customer requirements and adapted OAMP standards as defined in ITU-T and Telcordia standards such as G.707, G.781-783, G.694, G.811-813, G.824, G.7041, M.3100, GR-253, GR-193, GR-1244, GR-436, GR-GR-474, GR-199, GR-833 etc.. Analyze architectural, system and network level behaviour for new features. OSS Support: Presented OAMP functionality for the developed features to Telcordia for integration into their NMS and Transport system.Championed ONG’s BU wide initiative to introduce requirements management and requirements traceability process. Evaluated ReqPro and DOORS. Developed the methodology, infrastructure, scalability and architecture for requirements management and traceability using DOORS. Trained teams in Richardson, RTP, Petaluma CA, San Jose, Herndon, VA, Monza Italy and Bangalore prior to launching the tool.Analyzed and identified bottlenecks in the IP/DCC management plane used in large optical networks. Rigged a representative network to simulate different traffic patterns. Identified reasons for the bottlenecks. Made recommendations for performance improvements and scalability. Achieved a 500% performance improvement as a consequence of this analysis.Standards/Contributions:∅ Represented Cisco in the rewrite and update of Telcordia’s GR-199 and GR-833 standards documents.∅ Co-authored a paper – “Configurable Service Level Agreements in Optical Networks” in NFOEC Technical Proceedings, Dallas, September 2002.∅ Co-authored a white paper titled – “The Best of both worlds: Accelerating Complete Optical Multiservice Edge and Transport (COMET) with IPOP (IP over Optical) Technology”.

An optical networking startup acquired by Cisco.Led the engineering team that defined the system and software architecture of the Wavelength Router. Defined processor requirements for level 2 and 3 controllers. Responsible for detailed design and coding of TDM applications like Alarms, PM, Provisioning and 1+1 Automatic Protection Switching. Responsible for resource planning and scheduling. Recommended and helped deploy tools for enhancing the efficiency of the build process. Used OOD, UML and Unix/C++.