Currently working

Routeing inbound calls to the appropriate resourcesFollowing up complicated customers calls where requiredResponsible for restaurant deliveryManaging riders and call center agents’ dutiesVerifying delivery information

Develop and work on optimizing work schedules.Work closely with vendors and manage inventories.Resolves customer complaintsMaintain a clean, organized, and stocked environment and when necessary, assists in the distribution of product shipments.Dates all food with delivery date and stores in proper place

Consistently exceed guest expectationsDevelop a motivated and high performing team committed to delivering clear goalsProtect the health, safety and wellbeing of our guests and colleaguesManaging Sales and ConversionAgree and support implementation of revenue generation initiativesCreate, deliver and measure promotional activities, including staff incentivesTo provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried outBi-weekly meetings take place with key managers and team leaders to ensure the team are fully briefed and action points are recorded and achievedBe a change agent, constantly reviewing service deliveryWork closely with the Café Head Chef to ensure a seamless operationTo supervise the daily morning meetings with all senior supervisory staff to brief on the day’s activities, menus and events

Adhere to employee wage and hourly laws.Hire, train and guide store employees in delivering excellent customer service.Assign rules and responsibilities to employees for operational effectiveness.Ensure that store in maintained according to sanitation and cleaning standards.Planning the upcoming menus and update the social media as wellEnsuring compliance with licensing, hygiene and health and safety legislation/guidelinesPromoting and marketing the business.

Take customer calls and provide accurate, satisfactory answers to their queries and concerns.De-escalate situations involving dissatisfied customers, offering patient assistance and supportReview customer or client accounts, providing updates and information about billing, delivery