Raja Babukumar Email & Phone Number

Salem, Tamil Nadu, India

Salem, Tamil Nadu, India

Process Improvement|Quality Control| SLA|Client Management|Team Performance|Attendance Management|Training Team members|Employee RetentionSPOC for Settlement figures(HUD) Team.- Handled a team size of 50+- Major contributor handling second process transition of SF & FQ into Settlement Figures Combined. - Training plan framework.SPOC for Settlement figures(HUD) and Fee Quote Team. - Handled a team size of 100+ - Major contributor handling second process transition of SF & FQ… Show more Process Improvement|Quality Control| SLA|Client Management|Team Performance|Attendance Management|Training Team members|Employee RetentionSPOC for Settlement figures(HUD) Team.- Handled a team size of 50+- Major contributor handling second process transition of SF & FQ into Settlement Figures Combined. - Training plan framework.SPOC for Settlement figures(HUD) and Fee Quote Team. - Handled a team size of 100+ - Major contributor handling second process transition of SF & FQ into Settlement Figures Combined. - Training plan framework.Skills: Settlement Combined Show less

Salem, Tamil Nadu, India

-An increase in team size upto 40+ associates with daily discussions on performance. Handling Clarifications. Provide weekly updates to the team. Bin monitoring. Error analysis through 5-Why method.Additional role:As a trainer: Followed LPE methodology (Learn, Practice, Experiment)- Involved in new hire training covering the Basics and overview of each process under EPS.- Manage the cross trainings and product specific training for new hires across for HUD team.- Chart… Show more -An increase in team size upto 40+ associates with daily discussions on performance. Handling Clarifications. Provide weekly updates to the team. Bin monitoring. Error analysis through 5-Why method.Additional role:As a trainer: Followed LPE methodology (Learn, Practice, Experiment)- Involved in new hire training covering the Basics and overview of each process under EPS.- Manage the cross trainings and product specific training for new hires across for HUD team.- Chart out Training planners for the sub processes.- Created Job breakdown sheet for HUD.- Created workbooks for practice sessions.- Flowchart approach on content delivering during training.- Worked on VSM for HUD and Open order process to identify and remove the non values and shrink the complexity of the process. Show less

- Trained 50+ staffs on the process with different states through classroom and Virtual training.- Identifying the process gaps.- Performance discussion on Productivity and Quality for the Need improvements.- Identifying the Training needs to accommodate the gaps.- Prepare the senior associates for the role of SPOCSPOC for Settlement figures(HUD) and Fee Quote Team.- Identifying the Training needs to accommodate the gaps.- Prepare the senior associates for the role… Show more - Trained 50+ staffs on the process with different states through classroom and Virtual training.- Identifying the process gaps.- Performance discussion on Productivity and Quality for the Need improvements.- Identifying the Training needs to accommodate the gaps.- Prepare the senior associates for the role of SPOCSPOC for Settlement figures(HUD) and Fee Quote Team.- Identifying the Training needs to accommodate the gaps.- Prepare the senior associates for the role of SPOC- Prepare Training materials and updated in the share point Show less

Salem, Tamil Nadu, India

Process Associate: - Worked on Fee Quote process meeting the expectations on production and Quality - Chosen and Trained on HUD(Housing and Urban Development) process under escrow production services.Skills: Escrow services · U.S. Department of Housing and Urban Development (HUD)

Bachelor Of Arts - Ba, English Language And Literature, General

Master Of Arts - Ma, English Language And Literature, General