Customer Experience at today's context is paramount and is a significant point for selection of Brands to any buyer. Hence, it would be indispensible for any organization to need a person who would possess an all-round experience across different streams in customer service with years of intelligence, consummate planning, sharp shooting analytics and an effective TEAM Manager. Experience :-> 19 years + Experience in Telecom, Banking and BPO.> Led Quality, Service Delivery, Contact Centre, Back office and Project Management and Process mgmt> Witnessed Changing need of customers and helped organization to adapt to the agile service style. ACHIEVEMENTS in Nutshell :-> Awarded with Leadership award for Axis Bank BSG division >Leading CRM implementation for Axis Bank India. > Leading the biggest project for VIL i.e DIGITAL CRM - A 500 cr. project catering to 25k + users.>Led CS function for ODISHA to be the best CS TEAM NATIONALLY TWICE.>AWARDED as the GLOBAL HERO FOR VODAFONE.>BEST QUALITY MANAGER PAN INDIA.>Potentially rated as a TOP TALENT in Vodafone. i.e top 2% of the entire manager population in the current year of 2018/19.Currently working as Project and Solutions lead for CRM and Process implementation in Axis Bank India.Erstwhile was the Process head for vodafone idea limited. Custodian of creation and governance of all processes for the organisation.Core expertise in :->Driving integration/transition, transformation optimisation projects. > Driving team for SLA fulfilment. >Driving Quality Standards in the organization. >Driving back end/front end operations.>Process mgmt.Project management>CRMCompetency Knowledge Areas>PMP>6 sigma Black belt trained certificate from ASQ.>PMP certified on PMIsm.(Project Management institute).> ICSI FOUNDATIONGoal is to gain personal excellence through professional excellence.