➢ Articulated and implemented operational strategies for customers on standardized compliance-based service offerings.➢ Expertise in bridging global delivery team, senior management and customers through project expertise to ensure effective service delivery.➢ Managing expectations, building credibility, establishing rapport, participating in client visits and to increase internal and external stakeholder satisfaction.➢ Constantly improving processes and nature of service being… Show more ➢ Articulated and implemented operational strategies for customers on standardized compliance-based service offerings.➢ Expertise in bridging global delivery team, senior management and customers through project expertise to ensure effective service delivery.➢ Managing expectations, building credibility, establishing rapport, participating in client visits and to increase internal and external stakeholder satisfaction.➢ Constantly improving processes and nature of service being provided to ensure customer delight by establishing standards and benchmarks for quality.➢ Demonstrated impeccable stakeholder relationships management.➢ Proctored projects on AWS Migration (Ulysses). Show less

➢ Worked in liaison with Change and Incident management teams and supported operations round the clock.➢ Facilitate status meetings with counterparts, review and close pending tasks.➢ Develop and launch new reports into the existing system.➢ Learn from experience, seek information and leverage knowledge, document and share team learning to drive higher efficiency and effectiveness of each project.➢ Responsible for maintaining high customer satisfaction and employee morale.

➢ Spearheading initiatives by analysing business needs regarding establishment of IT infrastructure and ensure procurement for Data Centres is carried out with accuracy.o Procuring Servers / Racks & Stacks / Cabling / Renewal of Software Licenses.➢ Coordinating with the Asset Management team to understand the requirements of new servers and procuring them.➢ Maintaining updated documentation for hardware and software configurations, and for proposed future installations &… Show more ➢ Spearheading initiatives by analysing business needs regarding establishment of IT infrastructure and ensure procurement for Data Centres is carried out with accuracy.o Procuring Servers / Racks & Stacks / Cabling / Renewal of Software Licenses.➢ Coordinating with the Asset Management team to understand the requirements of new servers and procuring them.➢ Maintaining updated documentation for hardware and software configurations, and for proposed future installations & modifications to the environment.o To identify user requirements through regular meetings and documentation and transform the requirements into the system.o Created documentation for end-to-end process of Procurement for Hardware / Software.➢ Hands-on experience in SAP-Material Master (SAP-MM). Show less

➢ Ensuring right and adequate rewards and recognition reaches high performers in team.➢ Ensure that all the team members comply with the company's business.Conduct Guidelines and Practice values and ethics in work and personal transactions.➢ Facilitate Weekly / Monthly team meetings effectively and hold regular status review meetings in closing all pending issues.➢ Have been a part of the WFM team for staffing and scheduling for a process of close to 150 members on a weekly… Show more ➢ Ensuring right and adequate rewards and recognition reaches high performers in team.➢ Ensure that all the team members comply with the company's business.Conduct Guidelines and Practice values and ethics in work and personal transactions.➢ Facilitate Weekly / Monthly team meetings effectively and hold regular status review meetings in closing all pending issues.➢ Have been a part of the WFM team for staffing and scheduling for a process of close to 150 members on a weekly basis.➢ Prepare for engagement reviews, performance Management of team: goal setting, reviews, and feedback on quality assurance procedures.➢ Recruiting, Training, Leading and Monitoring of team members to ensure efficiency and meeting individuals and team's performance and targets.➢ Maintain operational manual and employing standardized methodologies / Process and ensuring that the team is well trained in process. Show less

➢ Handling Inbound Voice-based Customer Support answering various queries for Customers regarding the service rendered.➢ Additional responsibilities of creating New Accounts for Customers and acquiring prospective clients over the phone.