Raja H Email and Phone Number

PROFILE SNAPSHOT A goal-driven professional with 17 years of diverse experience in Insurance (Motor and Life) and Claims. A competent professional with cross functional expertise in BPO Insurance Operations, Customer service, Sales. Proven experience in leading delivery, solutions, transitioning, Customer Experience, People Leadership, Strategic Planning, and Implementation. Lead several transition engagements in the current role form due diligence to BAU. I specialize in contact Centre Management, Operational Delivery, People Management, Client Management, Service Level Agreement SLA, Transition, Customer Relationship Management, Hiring, Retention and Training combined with Quality Assurance.Presently associated with Allianz Services India Pvt Ltd, Trivandrum as Senior Manager OperationsAn excellent communicator with the ability to think out of the box and provide solutions for enhancing operational efficiency, thereby contributing to revenue & business growth.Proven expertise in Queue Management, Roster Management & Capacity Planning, managing SLAs & KPIs and streamlining service delivery processes, Transitioning, and setting up new process.AREAS OF EXPERTISE BPO Operations Management