Raja Hammad Email & Phone Number

Abhā, 'Asir, Saudi Arabia

- Coordinating transportation providers to ensure prompt and proper movement of shipments.- Reviewing purchase orders and shipping documents to ensure accuracy.- Making special shipping arrangements as necessary.- Tracking and fixing shipping errors.- Preparing bills and invoices.- Managing distribution and shipment budgets.- Ensuring that the quality of all services provided meets the required standards.- Developing processes that make the supply chain more efficient and organized.- Visualize and facilitate logistics of the warehouse, transportation, and customer service.- Coordinate and monitor operations of the supply chain.- Resolve shipment and inventory issues.- Analyze data, and suggest modifications and improvements accordingly.- Adhere to all safety standards, regulations, laws, and policies.

Islamabad, Islāmābād, Pakistan

If you are looking for a great shopping experience and want to learn more about PriceOye, feel free to reach out to me or visit our website https://priceoye.pk/ for more information.- Sustaining business growth and profitability by maximizing value.- Analyzing customer data to improve customer experience.- Process milestones for the clients and employees to work toward.- Assist customers with setting up and navigating programs or software.- Upsell services and products with the brand image.- Promote value through customer experience.- Assist in creating training courses and educational materials.- Review customer complaints and concerns and seek to improve the customer experience.

Islamabad, Islāmābād, Pakistan

As the Operations Team Lead, I have successfully created and set up the whole contact center and am responsible for leading the logistics team to ensure the smooth operation of our startup's operations. My job duties include:Setting up the contact centerManaging the contact center operationsLeading the logistics teamExecute the assignment assignedHiring, orientation & training of new resourcesStreamlining processesManaging projectsEnsuring quality standardsCollaborating with other teamsCheck on compliance of DAC POLICIESSocial Media & Email SupportMaking & Implementation of new processesReal time quality assuranceManage shrinkageCount, maintenance & replacement of assetsPayrolls record & their distributionInstruct Drivers to deliver the package or shipping services to recipients or areasAssign drivers for their shipments and communicate delivery information with the recipientsCreate manual delivery paperwork and keep track of total deliveriesMove the company's vehicles in accordance with the demands made by the storekeeping divisionsAs per the company's deployment guidelines, plan and execute outbound logistics

Islamabad, Islāmābād, Pakistan

As the Operations Team Lead in a startup, I am responsible for managing and leading the operations team to ensure smooth and efficient operations. My primary responsibilities include:Leading and mentoring the teamIdentifying opportunities for growthPrepare and compile the necessary documentation before deployment.Give transportation checkers loading instructions papers.Organize with recurring or bulk customers.Ensuring quality standardsStreamlining processesResponsible to achieve all individual and team targets/KPIs set by the departmentEnsure Cross sell/Up sell targets of team are met on regular basisResponsible for ensuring strict adherenceCollaborating with other teamsEnsure complete understanding of processes, routines, policies & Code of ConductFleet issue reporting and compilationManaging projectsInteraction with logistics department for quick delivery serviceAs the Operations Team Lead in a startup, I am committed to driving operational excellence, fostering a culture of continuous improvement, and delivering exceptional results. I am dedicated to the success of the business and to ensuring the highest level of customer satisfaction.

Islamabad, Islāmābād, Pakistan

As a Customer Service Representative in a startup, my primary responsibilities include:Responding to customer inquiriesProviding product informationIdentifying customer needsDocumenting customer interactionsTeam CollaborationMaintaining a positive imageAs a Customer Service Representative in a startup, I play a critical role in ensuring a positive customer experience and in helping the startup to achieve its business objectives. I am committed to providing excellent service to our customers and to working collaboratively with other teams to ensure that customer needs are met. I am dedicated to continuous improvement and to finding new ways to enhance the customer experience and drive business growth.

Islāmābād, Pakistan

As a Customer Service Executive, Mentor, and SOP Trainer in the chat and support team, my primary responsibilities include:As a CSE, Mentor, and SOP Trainer in the chat and support team, I am committed to providing excellent service to our customers and to ensuring that our team members have the guidance, support, and training they need to perform their duties effectively. I am dedicated to continuous improvement and to ensuring that our team's processes and procedures are efficient, effective, and up-to-date.Handling customer inquiries: As a CSE, I am responsible for handling customer inquiries via chat and email, ensuring that customer issues are resolved in a timely and professional manner.Mentoring new team members: As a Mentor, I am responsible for providing guidance and support to new team members, helping them to understand their role and responsibilities, and providing ongoing training and coaching to improve their performance.Conducting training sessions: As an SOP Trainer, I am also responsible for conducting training sessions to ensure that team members are familiar with the SOPs and are able to follow them effectively. This includes providing training on new processes and procedures, as well as refresher training to ensure that team members are up-to-date on changes to existing SOPs.Monitoring team performance: As a CSE, Mentor, and SOP Trainer, I am responsible for monitoring team performance and identifying areas for improvement. This includes tracking metrics such as customer satisfaction, response times, and resolution rates, and providing feedback and coaching to team members to improve their performance.Collaborating with other teams: As a member of the chat and support team, I work closely with other teams to ensure that customer issues are resolved quickly and effectively, and that customer feedback is incorporated into product development processes.

Islamabad, Islāmābād, Pakistan

As the Backup and Acting Team Lead in the call center, my primary responsibilities include:Assisting the Team Lead: As the Backup, I am responsible for supporting the Team Lead in their duties, which include monitoring and managing the team's performance, providing coaching and feedback, and ensuring that quality standards are met.Leading the team: In the absence of the Team Lead, I am responsible for leading the team and ensuring that daily operations run smoothly. This includes delegating tasks, providing guidance and support, and ensuring that customer inquiries are handled promptly and effectively.Managing schedules: I am responsible for managing the team's schedules and ensuring that adequate coverage is maintained. This includes monitoring call volume, forecasting demand, and adjusting schedules as needed to ensure that service levels are met.Providing training and coaching: I am responsible for providing training and coaching to team members to ensure that they have the skills and knowledge necessary to perform their duties effectively. This includes identifying training needs, developing training materials, and delivering training sessions.Handling escalated calls: As the Backup and Acting Team Lead, I am responsible for handling escalated calls and resolving customer complaints. This includes providing timely and effective solutions to customer issues, escalating issues as necessary, and ensuring that customer satisfaction is maintained.As the Backup and Acting Team Lead in the call center, I play a critical role in ensuring that customer inquiries are handled promptly and effectively, and that team performance meets or exceeds established standards. I am committed to providing excellent service and to ensuring that my team members have the support and guidance they need to perform their duties effectively.

Islamabad, Islāmābād, Pakistan

Promote the brandBuild relationshipsConduct market researchParticipate in eventsDevelop marketing materialsCollaborate with marketing teamProvide training and supportAnalyze performance

Bachelor Of Commerce - Bcom, Accounting, A

Activities and Societies: BCom

F.Sc Intermediate, Biology, General, B

Activities and Societies: Intermediate in Pre-Medical

Matric, Biology, General