• Looking after stores, maintaining hygiene levels of food.• Set Quality standards as per FSSAI(Food Safety and Standards Regulations) and made sure ever standard has been maintained as per regulations.• Endorsing the dessert products using different media such as Pamphlets, Word of Mouth, providing offers in online such as Foodpanda and Swiggy, at discount rates.• Offering the coupons which helps discounts in next visit just to make sure we have a recurring flow of leads.• Maintaining the rapport with customers so that we get more leads and contracts in events and parties.

As a Business Credit Coach with overall experience of above an year (Sep 2009 to November 2010).1. Guiding the clients in building Business Credit for their new Companies such as registering the Company, getting a Tax ID, DUNS number etc through Chat and Email support2. Helping clients building the Credit score for their Business from Business Bureaus such as Duns & Bradstreet and Experian3. Excellent record in reviewing the client’s existing Business credit and taking further action which helps in developing the Business credit.

Work Profile as an agent:• Email and Chat support for HP Consumer notebooks to customers all over the world.• Excellent record in searching for solutions on technical queries requested by customer and crafting the solution in easy understandable mannerWork profile as SME:• Total of 12 Team Restrain• Providing the solutions to agents with the issues of Operating systems, Hardware and Networking for Compaq or HP (Hewlett Packard) Notebooks. • To ensure that the team meets it targets daily at team level and at individual level.• Sending reports on monthly basis about the agent performance to my reporting TL(Team Leader) • Conducting trainings on Technical issues related to Operating system and Hardware issues for bottom performers.• Motivate all team members and ensuring that all their needs and support requirements from other departments are informed to concerned superiors in time and followed up if necessary.• To support the team members with the content and quality responses to the email and Chat queries and provide them feedback on their performance on these parameters• Resolve all escalated queries either by replying and closing or appropriately escalating them as per the SOPs for the same.• To discuss and contribute to action plans to improve quality and productivity of the team.• Providing End-of-Day/ EOS reports (Quality, SME Tracker & Production) of team to my Team Leader, Asst Manager.• Communicating the processing related updates to all the team members and ensure the team follows the same.

• Working in the environment of Risk Management Section of G.M.A.C.• Involves in decision making and documenting the updates received from the client.• Handling the activating of Direct Pay (D.P) request of the client sent to the process.• Handling the BOEM & PIF section and accepting the cheques sent by the client and accordingly forwarding the titles to the client.