A prolific IT professional in the field of IT Infrastructure Management and System Administration. Seeking to leverage technical and professional expertise to grow in the new role. Have an excellent capability to explore, learn and understand new business applications and technologies. Bachelor of Engineering in Computer Science with 18 years of experience in Information Technology in Team management, System Administration, Application support, Designing, Implementation, Managing and Monitoring of Linux and Windows based systems and services. Troubleshooting various problems in Linux servers, hardware issues and network services in LAMP platform in Cluster Environment.Management Skills:-Interviewing potential job candidates.Communicating with job candidates to figure out availability and hiring timelines.Initiating background check and onboarding new resources to the project.Communicating job expectations, planning, monitoring, coaching and counseling team members.Initiating, coordinating, and enforcing systems, policies, and procedures.Managing the support team for News media domain applications project.Conducting regular system audits.Identifying opportunities for team training and skills advancement.Managing the applications and computer systems.Updating project status to the client on daily/weekly basis.Keeping management and clients updated on progress.Evaluation of each project stage and once completed with the changes.Coordinating with development team on the new releases and fixes.Communicating to the stakeholders and user community on the change/implementation.Demonstrated strong skills in the areas of analysis and escalation.Managed support team, prepared shift roster and task assignments.Motivating teams to deliver meaningful outcomes that meet our client needs.Responsible for managing the scrum process with the coordination of scrum team.Take complete ownership of the incident and act as single point of contact for the stakeholders.Coordinate with the technical team for proper root cause analysis on all outages post issue resolution.Provide the Service Incident Report to the customer and help in implementing the recommendations.Meeting with the customer and the technical team to explain about root cause.Effectively document the outage details and maintained it for future reference.