Raja Kumar Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

To enhance the effectiveness, efficiency, and overall performance of an organization by implementing strategies to improve its structures, processes, and culture. This includes identifying areas for improvement, designing and implementing interventions, fostering collaboration, and promoting positive change within the organization. Ultimately, the goal is to help the organization adapt to change, maximize its potential, and achieve its objectives more effectively.

Abu Dhabi, United Arab Emirates

United Arab Emirates

United Arab Emirates

Evaluate the existing IT assets and applications, and recommend the best solutions based on the value of the equipment’s and worth of the applications. Prepare the commercial aspects of the IT governance model to ensure that the goals of the IT project is in line with the strategic direction.Study, understand, review existing IT service Catalogue and propose for changesas required.Prepare cost coding structure (Including initial setup cost) of services, products, projects and manpower based on the service catalogue in order to maintain relevant fees for internal and external users of the IT systemsLook at IT overhead cost for all subsidiaries’ employees, prepare and compare manpower cost of the existing structure and the proposed one.Prepare cost saving budgetfor IT.Compare existing cost with other alternatives in terms of equipment, services and ManpowerWork with stakeholders to develop solutions that benefit the entire enterprise. Act as IT liaison amongst business, business system analysts, developers and production support staff during project/initiative development and implementation and post-implementation in the form of day-to-day support of software applications and related business processes. Effectively utilize standard business analysis and project management tools and methodologies.Create and maintain all user requirements including the use cases, user interface designs, supplemental requirements documentation, process maps, report design, and access and security requirementsAnalyze and define business processes both "as is" and "to be.Recommend new and/or alternative methods and procedural changes as required.Analyze and assess current processes and define/documentCollaborate with other business units within the organization and prepare detailed business requirement documents supporting medium to large scale system/process implementation initiatives.

United Arab Emirates

Service Management • Owner of the Enterprise business, Services and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. • Take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review(MIAR & CAPA) • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed • Champion Service and Support in projects and developing a strong understanding of projects impacting the service area and ensuring service impact is minimised and agreed • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems • Drive internal and third party service review meetings covering performance, service improvements, quality and processes • Work with the Technical Design team evolve standards for hardware, software and security in the enterprise environment Performance & Quality • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services • Provide regular and accurate management reporting on IT Service performance • Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment • Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments, subsidiaries or any service provided companies

Bangaon Area, India

Involve in discussions with clients and performing requirement analysis Preparing functional and technical requirements documents defining the use cases and integration points for on-boarding enhancement/maintenance work itemsClarified client requirements via feedback sessions in coordination of all stakeholdersInstrumental in translating client requirements into highly specified project briefsEfficiently developing business plans, requirements specifications, user documentation and architectural systems researchIdentifying options for potential solutions and assessing them for both technical and business suitabilityProvide estimation for Time and Cost required for the project Providing solution to complex business problems and defining architecture in scope of the current application functionalityPerforming GAD (Gap Analysis Documentation), IAD (Impact Analysis Documentation) for a projectAs an Application Subject Matter Expert, provide feasibility solutions to Customers and Development teamInterfacing between Business and Technical team for any issue discussion

Mysuru Area, India

•Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.•Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.•Prepares and installs solutions by determining and designing system specifications, standards, and programming.•Improves operations by conducting systems analysis; recommending changes in policies and procedures.•Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.•Protects operations by keeping information confidential.•Provides information by collecting, analyzing, and summarizing development and service issues.•Accomplishes engineering and organization mission by completing related results as needed.•Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

C-Pgdba, Crm, A+

Bachelor Of Technology (B.Tech.), Information Technology, A