Sr.Technical Support Engineer
Mumbai Area, India
Project : MUMBAI TECHNICAL SUPPORT TEAMDesignation : Senior Technical Support EngineerThe nature of the work is to provide the technical support to the existing customers of ESRI India and software product demonstration to the new customers about the features and benefits of ArcGIS Software and ExtensionsResponsibilities: ESRI India software products installation at customer premises ie., ArcGIS Desktop (ArcView , Arc Editor, Arc Info), Arc GIS Extensions, ArcGIS Servers, Arc SDE, Telecordia Network Engineer etc., Product demonstrations to the various customers for the utilizations of Arc GIS at the office level and Enterprise level w.r.t their business Providing Technical training and ArcGIS software trainings based on their product purchased either Single use license or Enterprise license. Arc GIS 3D Analyst, Arc GIS Network analyst Training, ArcGIS Spatial Analyst, Arc Scan, Maplex etc., to the customers. Providing technical support to the existing customers Provide the solution and clarifications to the customer over the phone, if the problems are not solved then visit to the customer place and resolve the issue on discussion with team. Provided the training and supports for to Reliance Communications, Tata power – Mumbai, Birla Power –Mumbai, Idea cellular, ACCS(Indian Army) – Ahmed Nagar etc.,