Actively involved in setting up the HR department from scratch and streamlining the process within the department. Hands on experience in developing the blueprint for the performance appraisal for the staff and employee welfare program.Highly organized professional with ability to handle complex tasks / situations. An effective communicator with exceptional interpersonal and relationship management skills and hands on experience in training and development of the subordinates. Strong leadership skills, inspiring team members to work towards greater excellenceSpecialties: Strategic PlanningOrganization DesigningPolicy and Procedure FormulationRecruitment / SelectionEmployee WelfareLegal CompliancePerformance ManagementEmployee RecognitionTraining and DevelopmentGeneral Administration

Process & Project Owner: Charged with responsibility to lead a team of 300 • Implemented strong process control systems and process improvement initiatives to contain backlogs and enhance process efficiency, Quality Assurance• Formulated policies to oversee operations of all functional areas and set business targets with defined timeframe• Generating MIS reports while coordinating with the Head office for the plans, strategies• Implemented new strategies for optimizing resource utilization, enhancing operational efficiency, increasing productivity and cost savings• Handled the process of performance appraisal minimizing the element of subjectivity. Clearly spelt out the methodology of Employee Grievance handling and Disciplinary matters• Proficient in Planning and Executing organizational operation in reducing downtime • Co-ordination for Quality audit system• Developed staff incentive programs and established layout in the workplacesHR & Admin Owner• Handled various recruitments and training activities in the company • Liasioning with Government agencies for obtaining the licences from Fire Dept.,E.B etc.• Implemented safety systems like Fire Extinguisher and safety alarm system etc.• Security Management, Housekeeping maintenance and Contract labor managementHandling complete responsibility of rentals, negotiations with landlords, lease agreement, renewals etc.• Handling and managing assets of the company with cost cutting on day to day activities• Draw up, sign agreements with vendors and ensure compliance of SLAs

Plan, direct and implement effective operational strategies and processes for the Data Services department in alignment with SCOPE’s business objectives. Direct the Data Services team in achieving delivery targets through effective customer management & compliance with standards; maximise the potential of all staff and manage resources efficiently and effectively. Promote a culture of continuous learning, execution and quality orientation within the team.

Duties and Responsibilities: Planning and Organizing Man power planning based on projections received from Sales Team, getting approval, coordinating with HR and ensuring on-time recruitment and training, Planning other resources - (Workstations, Server space, Hardware, Software, etc.) coordinating with support departments and ensuring that resources are in place within the stipulated timeframePlanning for Soft-skill and Technical training, preparing training calendar and ensuring that all training requirements are met Follows up on new jobs / repeat jobs with customersCoordinate with Business Development (BD) & Technology team for quotes regarding new jobs Quality, Productivity and Delivery Overall Quality, Delivery and Productivity of the DELIVERY ACCOUNT. Achieving the fixed targetsRevenue and profitability with respect to the projects that are assignedProcess implementation and quality maintenanceAverage people and delivery cost of per account (PA) Ensuring adherence to processes defined by Technology & Process teamEnsuring usage of updated tools supplied by Technology team Suggesting process improvements to improve productivity to Technology team and implementing the same in the production

Duties and Responsibilities:Full responsibility of the project from its entry till its deliverySamples and template, QC, revises, Finals, Grid approvalPreparation of Billing detailsClient coordination ,Vendor coordination & Internal coordinationOverall schedules for the entire team