Raja Sameer Khan Email & Phone Number

West Midlands, England, United Kingdom

Birmingham, England, United Kingdom

Investigating and resolving customer and 3rd party complaints and disputes Providing a superior customer experience and fair outcome. Delivering strategies to reduce customer complaints. Providing the highest levels of customer care, making continual improvements to procedures and processes. Resolving customer complaints and preventing escalations

Birmingham, England, United Kingdom

Investigatory methods in establishing customer liability• Collate, analyse and assess information via telephony to ensure accurate decisions are made• Independent complaint handling skills• Adhering to the importance of confidentiality and ability to follow strict guidelines• Work alongside third parties to minimise future fraud Re-assuring customers and safe-guarding accounts whilst educating customers on how toprevent falling victim in the future Ability to make fair and impartial decisions independently whilst under pressure

Birmingham, England, United Kingdom

Within this role I was the first point of contact for customers whom had queries/complaints, I de- escalated several tense situations, provided positive resolutions whilst adhering to company policies. I was also given authority to supervise a team of up to 4 members of staff assisting with implementation of new policies to ensure that store service level agreements were met.

Birmingham, England, United Kingdom

Within this role I ensured the bad debt provision was kept minimal, built relations with clients to ensure debt is paid on time, allocated BACS/Cheques, prepare Cheque Recs, built spreadsheets and reports to ensure account receivables/payables were accurate.

Accounting And Management Ba, Accounting And Business/Management, 1St Class Honours

A Levels, Mathematics, Economics, Business Studies, A-D

Gcse’S, 9 Gcse’S A-B