Processing Loan Files for Disbursement

*Loan Processing & Banking Operations Expertise*1. Overdraft, Cash Credit, Term Loan, and RenewalFile Checking2. Property Loan Documentation: PropertyDocuments with Legal Opinion, and Know-Your-Customer (KYC)3. Data Entry for Account Opening.4. Document Preparation: Mortgage Deed (MODT)Draft, Loan Disbursal Order (LOD), Pay OrderCovering Letter.5. File Dispatching and Management.6. Vendor Arrangements for Balance Transfer.7. SR Creation for Fund Raising and InsuranceUpdates.8. Initiating Account Opening Process.*Key Skills*1. Banking Software and Systems Proficiency2. Loan Processing and Documentation Expertise3. Team Management and Day-to-Day OfficeOperations4. Property Document Verification and Legal OpinionAnalysis5. Customer Due Diligence (KYC)*Functional Expertise*1. Loan Origination.2. Credit Analysis and Risk Assessment3. Document Management and Compliance4. Customer Service and Relationship Management5. Team Leadership and Collaboration6. Property Documents Management: Purchase ofPlants and Machinery File Check.7. Property Purchase File Check8. Property Document Flow Checking with LegalOpinion9. Legal Opinion Checking10. Day-to-Day Office Management

_Customer Service Operations_1. Requested customers to pay outstanding EMIs2. Handled customer inquiries and resolved issuespromptly3. Escalated complex cases to senior.personnel as needed _Customer Support Channels__Key Responsibilities_1. Maintained customer details and records2. Conducted training sessions for productknowledge and service updates3. Managed customer EMI payments and follow-ups4. Resolved customer inquiries and issues via phone,email, and chat5. Escalated complex cases to senior personnel

*Key Responsibilities*1. Customer Service: Attended to customer inquiriesand issues2. Examination Services: Assisted customers withexam applications3. Money Transfer Services: Facilitated secure moneytransfers4. Office Management: Oversaw daily officeoperations*Administrative Tasks*1. Billing and Invoicing: Managed accurate and timelybilling2. Cash Management: Handled cash transactions andreconciliation3. Inventory Management: Monitored and controlledinventory levels*Technical Oversight*1. Computer Systems Maintenance: Ensured optimalperformance2. Peripheral Maintenance: Managed printer,scanner, and other equipment*Operational Management*1. Staff Scheduling: Coordinated staff schedules andworkload2. Day-to-Day Operations: Supervised browsingcenter activities3. Customer Service Standards: Ensured high-qualitycustomer experience