Raja Shekar Email and Phone Number

Primary Responsibilities included:• Support with business analysis, configuration, design and development for ServiceNow applications.• Coordinates daily work, collaborate with the process owners in steering concepts into requirements, use cases.• Detailed technical design, development of following applications and modules in ServiceNow.• Perform Unit testing.• Support User Acceptance testing, rollout and early life support.• Experience of customizing Incident, Problem… Show more Primary Responsibilities included:• Support with business analysis, configuration, design and development for ServiceNow applications.• Coordinates daily work, collaborate with the process owners in steering concepts into requirements, use cases.• Detailed technical design, development of following applications and modules in ServiceNow.• Perform Unit testing.• Support User Acceptance testing, rollout and early life support.• Experience of customizing Incident, Problem, Change, Release and Configuration Management modules on Service-Now tool based on ITIL V3 best practices.• Involved in development of reusable solutions in the areas of UI macros, UI pages and Workflows.• Involved in both low level and high-level designs, effectively using Business Rules, Script Includes.ServiceNow Consultant:• Creating deployment sheet during the pre-release activities• Handle the release and post go-live validations• Proficient in all stages of the SDLC process, such as requirement analysis, design, code and test• Direct hands-on experience on Ser• Maintaining the Client service-now production instance.• Responsible for performance of all client service-now instances. Resolving incidents, which are affecting users or platform, investigating & troubleshooting and restoring services to end users with minimal impact.• Worked on knowledge management, Service Requests, Change Management, Service catalogs, MSC Portal customizations, Now Mobile app customizations delivering as per the SLA. Managing admin access for client service-now instances & handling the confidential data on production. Development for the Service Requests including but not limited to configuring UI actions on UI policies• Running unit testing on developed items• Co-ordinate User Acceptance Testing with the requestors • Experience in configuring and customizing all aspects of Service Catalog Requests like UI actions, UI policy, • Good communication and inter-personal skills Show less

1) Day-to-day operations of support and maintenance. 2) Work with the platform’s functioning team to develop new ways to overcome challenges.3) Collaborate with the ServiceNow team to create resources for requests and tasks. Workflows can be used to handle a variety of operations from various customers.4) Create and develop a variety of training plans for end-users and modify the platform. 5) Aid in meeting the organization’s diverse needs.6) ServiceNow’s difficulties… Show more 1) Day-to-day operations of support and maintenance. 2) Work with the platform’s functioning team to develop new ways to overcome challenges.3) Collaborate with the ServiceNow team to create resources for requests and tasks. Workflows can be used to handle a variety of operations from various customers.4) Create and develop a variety of training plans for end-users and modify the platform. 5) Aid in meeting the organization’s diverse needs.6) ServiceNow’s difficulties, maintenance, and usage, among other things like creation of automation processes.7) Created and customized UI policies, actions, scripts, pages, and business rules, among other things.8) Assisted and managed application upgrades, loading, and data maintenance.9) Implemented the security requirements that relate to the business organization. Failed logins, password encryption, access control rules, and audit logs. 10) Proficiency in inspecting and adjusting data, handling imports and exports, archiving data, and establishing database columns and tables. Show less