Raja Singaram Email & Phone Number

Chennai, Tamil Nadu, India

• Project: MFE – Customer Order Management(COM)Role: Solution Architect & Technical LeadRoles and Responsibilities:
• Delivered a centralized graphical user interface gives the system’s administrator full and detailed information about system health and overall performance. It also allows telecom service provisioning requests to be.
• APPTIUM Customer Order Management (COM) solution delivered can be easily integrated with Sales Channels, Product Catalogues, Product Inventories and Service Activation systems.
• Reviewing the application code and database models making recommendations to improve application and system performance.
• Establishing performance criteria and measurement processes to ensure stakeholder satisfaction and continuous quality improvement of services.
• Utilizing internal technology to automate the processes to improve service levels, reduce error rates to drive quality in performance and services.

Chennai, Tamil Nadu, India

• Project: ECCM – Incident Management - OSSResponsibilities:
• Delivered an automated Workflow Engine which will enable CSR agents to troubleshoot the Customer issues related to the HFC, NBN Products.
• Designing, implementing, and maintaining Java applications that are often high-volume and low-latency, required for mission-critical systems.
• HFC, NBN (FTTN, FTTP, FTTB, WBB, HFC_NBN) Products faults management & resolution system.
• ePortal ECCM solution will guide the CSR to troubleshoot the DSL/ADSL service failures and resolve it.
• Ensuring designs comply with specifications

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Coimbatore, Tamil Nadu, India

HMI(GUI) developer for front end screen

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering, 7.5

Diploma Of Education, Electrical, Electronics And Communications Engineering, A