Solutions Architect
CurrentProject: MFE – Customer Order Management(COM)Role: Solution Architect & Technical LeadRoles and Responsibilities:• Delivered a centralized graphical user interface gives the system’s administrator full and detailed information about system health and overall performance. It also allows telecom service provisioning requests to be tracked in detail.• APPTIUM Customer Order Management (COM) solution delivered can be easily integrated with Sales Channels, Product Catalogues, Product Inventories and Service Activation systems.• Reviewing the application code and database models making recommendations to improve application and system performance.• Establishing performance criteria and measurement processes to ensure stakeholder satisfaction and continuous quality improvement of services.• Utilizing internal technology to automate the processes to improve service levels, reduce error rates to drive quality in performance and services.• Develop and maintained the standardized operating procedures and artifacts including process documentation and supporting information.• Facilitating the identification of continuous process improvement initiatives and the prioritization of these initiatives with the Product teams.• Established automated processes, workflow to drive quality and efficiency of services and operational procedures.• Support development in diagnosing performance defects and verifying fixes.• Reviewing the software design specifications and making suggestions on test methodologies for function, system, and performance testing and validation.
