Rajaa Chatterji Email & Phone Number

Wellington & Wairarapa, New Zealand

• UNIFY is a global CyberSecurity organisation and a leading provider of Identity, Access, Security and Governance solutions with a single focus to protect customers in a world of complex security threats and a key.
• New Zealand Department of Internal Affairs (RealMe)
• Kāinga Ora – Homes and Communities, New Zealand
• National Library of New Zealand (Te Puna Mātauranga o Aotearoa)
• Ministry of Education, NZ (ESL & DI4OL)
• Ministry of Health, NZ (Health NZ - Digital Health Identity)

New Delhi Area, India

• Job Description & Responsibilities:
• The job involves the management of overall projects (Public & Private Sector) & operations that includes providing solutions to the common problems affecting various businesses, handling of the escalated issues.
• Identify, Develop & implement annual operating & strategic plans
• Oversee & ensure efficiency of Project Operations, prepare budgets, project management cost reports & ensure that the Project complies with legal requirements
• Built a high-performing Project team, Lead & manage them to ensure the achievement of the operating goals, production levels & targets by instilling the company’s vision, leading by example, setting clear expectations.
• Conduct / attend meeting as & when required and provide documentation & reporting to the Directors / CEO in accordance with the specified timescales, Conduct follow-ups on production, productivity & Quality Management.

Noida Area, India

• About CSC (Website - http://www.csc.com):CSC was founded in April 1959 in Los Angeles, California, by Roy Nutt and Fletcher Jones. In addition to the current headquarters in Tysons, Virginia, USA, and with major.
• The job involved the analysis study & management of overall IT infrastructure, Healthcare, Telecom, Banking Sector projects and operations that includes providing solutions to the common problems affecting various.
• Managing the different projects, along with the status coordination and interaction between the team of 15 deployment engineers working on & Managing the projects of ESM tools deployment like BOS (Back office.

Noida Area, India

• Job Description & Responsibilities:
• Handling Global Projects in IT infrastructure, Healthcare, Telecom, Banking Sectors.
• Managed Windows Server Projects as assigned by the Project Management Office.
• Managed the end-end completion and migration projects of the Windows 2000 Server System to Windows 2003 & Windows 2008 platform for clients like Bombardier Transportation and Motorola.
• Responsible for Escalation Processes and Procedures to ensure RCA (Root Cause Analysis), DSR (Daily Service Reporting), Backup Procedures, Daily Workflow Procedures, determining the project approach, staffing.
• Define and refine project objectives and select the best of the alternative courses of action to attain the project goals and deliverables, obtain resource commitments from the Discipline Managers and assemble an.

Noida Area, India

• Job Description & Responsibilities:
• Was the primary point of contact for escalations for abnormal & difficult situations.
• Ensured high customer satisfaction on all support related interactions by managing the team to the processes & standards outlined in CSC's Quality Management System.
• Managed the launch & implementation of the IT Service Management organization, defining objectives, scope & deliverables for the projects (Bombardier Transportation & Motorola).
• Implemented ITIL compliant change management process using standard IT Infrastructure Library (ITIL) & IT Service Management (ITSM) methodologies. Process issues dropped from 134 in the previous year to 29 over the.
• Periodical service review with Customer & the Account Services Manager to drive service improvement plan

Noida Area, India

• Job Description & Responsibilities:
• Primary responsibility is to provide service delivery, technical and systems support to all users of different clients throughout the Globe using resources from different technical teams.
• Responsible for the DSR (Daily Service Reporting) and Daily Workflow Procedures.
• Responsible for defining team member roles and expectations, and ensuring timely feedback.
• Responsible for maintaining high employee satisfaction, morale and team’s capability development (technical training and certification).
• Act as an effective communication channel in ensuring that the relevant organizational communication given is shared with his team and to ensure alignment with the organizational direction.

Noida Area, India

• Job Description & Responsibilities:
• Worked as Work Flow Manager (NMC – Network Management Center) assigning tickets through Unicenter Service Desk to support personals for that group and queue according to the severity level.
• Analyzing the criticality of the calls raised by end-users, attending meetings and conferences to save the SLA timings and chasing up with the engineers to resolve the tickets on and within time.
• Worked as Queue & SLA Manager for Bombardier Account throughout Europe… (UK, Germany, Austria, Scandinavian Countries, Poland, Portugal, etc.
• Every week attending meetings with Bombardier Transport Corporation so as to maintain a smooth transaction between CSC & Bombardier by analyzing the problems and chalk out plans of how to improve the service level by.
• Worked as a Procurement Specialist for Bombardier Transportation Server Support using SAP SRM System and functionally involved in the Procurement Management & Approvals for BBT using SAP SRM System.

Noida Area, India

• About EXL (Website - http://www.exlservice.com):EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition.
• Worked as L2 support for 2 months providing technical help and support to the L1s.
• Managing the reports and breaks and reporting to the Manager & helping him to organize Team Hurdles and arranging appropriate trainings to all the L1s who needed for better performance and achieving CSAT (Customer.
• Providing support to end – users (customers) in Hardware & Software problems for all Dell Laptops, Desktop Computers, networking and NICs.

Kolkata Area, India

• Job Description & Responsibilities: (Deputed by Comtel Technologies Pvt. Ltd)
• Part of the team which ensured smooth transition / merger of SCB and GB applications and Managing a team of 15 engineers & Project Managers.
• Planning and deployment of windows 2000 Standard Build Servers for all the Grindlays Branches in Calcutta and Gawahati, Setting up of Gateways and CTServer as part of liability conversion for Grindlays. This was the.
• Change of IP from 160 series to 10 series for all the servers as part of Network re-engineering project for the bank and Phase wise roll over from MS Exchange platform to Lotus Notes.
• Migration from Novell to Win2k platform which involved Planning, Deployment, Migration of users and application to new platform and Renovation of 3 branches of the Bank at Chowringhee, Rashbehari Avenue and Gawahati.
• Installation, configuration and troubleshooting of Win2k Professional Client & Server, Win NT OS, Lotus Notes Client & Lotus Domino Server, various banking related application Softwares (e.g. HOGAN), Device Drivers and.

Kolkata Area, India

• About COMTEL (Website - http://comteltechnologies.com):Incorporated in 1995, Comtel Technologies (P) Ltd is a global offshore development and information technology organization providing solutions to enterprises.
• Installation, Configuration & Troubleshooting of Network, Operating Systems, various application software and device drivers.
• Setting up of TCP/IP networks involving Windows NT Servers and Workstations.
• Installation of hard disks and configuration of file systems on them

Cambridge, United Kingdom

• Job Description & Responsibilities:
• Installation and configuration of Network.
• Configure & Maintain the VOCOM System (Automated integrated computed controlled system for the smooth functioning of the tomato farm)
• Software Development using Visual Basic as front-end and Oracle.
• Updating the records of day-to-day accounts, transactions and maintaining the worker’s pay-slip.

Bachelor Of Computer Engineering, Specialized In Information Control Systems & Technologies

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

Bachelor Of Engineering - Be, Computer Engineering