Raja Muhammad Aidid Email and Phone Number

• Proficiently executed User Acceptance Testing (UAT) and System Integration Testing (SIT) for diverse organizations. • Contributed significantly to the successful delivery of multiple Genesys Engage and Cloud projects • Certified Genesys Cloud Professional, reflecting recognized expertise in the field. • Collaborated effectively across teams, translating complex technical concepts into clear communications. • Ensured project milestones were met, guaranteeing optimal system functionality that enables heightened client satisfaction. • Committed to ongoing professional growth and remaining updated with industry advancements. • Ready to apply technical acumen and time management skills to excel in dynamic, results-driven environments.

• Utilized Python programming language to perform data wrangling tasks, including data cleaning, transformation, and aggregation.• Actively engaged in self-directed learning and independent projects to expand knowledge in data analysis, machine learning, and statistical modeling.• Assisted in the creation and maintenance of data dashboards and automated reporting systems, improving data accessibility and streamlining reporting processes

• Accurately entered and updated large volumes of data into the client's database using specialized software. • Conducted regular quality checks to ensure data integrity and resolved any discrepancies promptly. • Collaborated with team to streamline data ingestion processes, resulting in increased efficiency and reduced turnaround time.

As a valued member of the IT team, played a critical role in building a cutting-edge e-commerce website designed to promote and establish a leading pharmaceutical brand. Key responsibilities included:• Leveraging advanced technical skills to develop a powerful e-commerce platform that enabled the sale of healthcare products online, driving revenue growth and enhancing customer engagement.• Successfully migrating extensive product data to the latest e-commerce platform, ensuring seamless integration and optimal performance.• Conducting sophisticated data analysis on more than 1000+ products to uncover key insights about customer preferences and purchasing behavior, providing critical guidance for product development and marketing strategies.• Developing and implementing a highly effective automated system that significantly reduced manual labor and streamlined the order management process across multiple e-commerce platforms, resulting in increased operational efficiency and cost savings.