Raja Dasgupta Email & Phone Number

Kolkata, West Bengal, India

Greater Kolkata Area

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -❖ Within a 1000+ person team, I managed 700+ apps and supported all areas of responsibility. Managed and maintained 55 million USD revenue accounts in the CMI-NA portfolio (Communication, Media, and Information Services), driving 10% Q-on-Q growth through several value additions. ❖ Conducting numerous scrum ceremonies and project execution using Agile techniques. Lead a team of highly competent programmers, data scientists, and business intelligence resources. ❖ Deploy the appropriate team structure to help team members improve by giving opportunities for advancement and new learning. ❖ Attract the appropriate personnel in collaboration with the recruiting team to continue to raise the standard with each new employee. Convert business needs into technical/functional specifications in collaboration with engineering and operations management. ❖ Provide guidance on the management of ML models, covering model selection, model documentation, assumptions/limitations, administration, output and applications, governance, change management, and input processing. Create internal and external dashboards that give measurements and insights to showcase company success and explain volatility. ❖ Create project plans that balance business requirements with project risks and resource availability. Create systems for tracking and reporting success to important stakeholders. Work closely with operations and category teams throughout the world to provide useful data and insights to numerous teams on a frequent basis. ❖ Validate independent models and investigate elements that enhance quantitative models; ensure suitable controls and documentation are in place. ❖ Monitoring and reporting on the performance of IT service delivery, including key metrics such as customer satisfaction and service level agreements.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -❖ Manage and resolve problem tickets for assigned apps while adhering to performance KPIs and all applicable SOPs, team processes, and management requirements. Fill out application service requests in line with team procedures.❖ Create and update technical and user documentation. Participate in alternating pager coverage 24 hours a day, 7 days a week to provide off-hours and/or escalated help.❖ Create, carry out, and record plans to test system alterations and/or data integrity as part of change control processes within scheduled projects or problem-solving activities.❖ Providing technical support and troubleshooting for software applications and systems. Responding to support requests from users and troubleshooting issues with software applications and systems.

Kolkata, West Bengal, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -❖ For a prominent North American bank, Lead multiple projects from start to finish. Coordinated with engineering, business operations, and programme management stakeholders. Initiatives to enhance development and business operations processes in accordance with ITIL Methodologies.❖ Regular contacts with leadership, customers, and internal stakeholders were managed. Manage executive communication on status, key performance indicators (KPIs), and associated metrics.❖ Performed overall project management, analysis, architecture, design, development and implementation of data warehousing and business intelligence. Created and managed documentation for all data warehouse and reporting development efforts.❖ Designed, built and supported the Enterprise Data Warehouse architecture and Business Intelligence process by coordinating with various business units and utilizing best practices.

Maharashtra, India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 -❖ Lead a team of 5+ Mainframe developers. Maintaining documentation on software applications and systems, including configuration settings and troubleshooting procedures.❖ Providing training and assistance to users on how to use software applications and systems. Monitoring and reporting on the performance of software applications and systems.❖ Participating in the planning and deployment of new software applications and systems. Identifying and recommending improvements to software applications and systems to enhance their performance and stability.❖ Value additions are driven by ideas for continual service enhancement. Maintaining knowledge of industry best practices and staying up-to-date with new technologies and trends in software development and support.❖ Gathered requirements and prepared the HLD and LLD documents. Manage customer status and KPI communication.

Pune, Maharashtra, India

Post Graduate In Artificial Intelligence And Machine Learning, Artificial Intelligence, A

Bachelor Of Engineering - Be, Electrical And Electronics Engineering