Maduri Raja Jeevan Kumar Email & Phone Number

Greater Hyderabad Area

Hyderabad, Coimbatore

As a seasoned professional at Digit7/InfoVision, have experienced and served in various aspects of product management, engineering, and pre-sales. Was associated with teams in Knowledge Repository Building, Design (UI-UX), Product Engineering, Quality Assurance, and DevOps, among others. I worked on projects such as eCommVerse, Digit Snap, Digit Mart, Digit Kart, Digit Square, Digit Robo, and Brand/Media Monitoring Platform. I have served clients (Functional Solution Proposal Building - Innovation/Digital Transformation Proposals)as AAFES, 7-Eleven, Verizon, Vontier/Gilbarco Veeder Root, Neiman Marcus, and InfoVision Social.I have liaised with vendors (liaison, negotiation, engineering, troubleshooting, change requests) such as Stripe, Jumio, Avalara, TaxJar, Talon.One, Apple Pay, Google Pay, Kalibrate, Syndigo, Zoho, and others for enabling multiple use cases across the solutions I was associated with. My key deliverables include spearheading digital transformation initiatives, conceptualizing and communicating solution requirements, developing functional solution proposals, and contributing to ideation sessions. Additionally, I have created and maintained a comprehensive knowledge repository, identified and evaluated learning and development opportunities, and training and guiding Scrum Masters.I have documented and shared the SaaSification Strategy and Security Assessment Questionnaire, developed future product requirements, and offered insights on QA automation tooling alongside actively maintaining and managing Confluence repository, which was actively consumed by cross-teams as part of the solution building journey. Additional responsibilities - Oversee multiple product teams and portfolios, Set the strategic direction for the entire product organization, Work closely with executives to align product strategies with overall business goals, Allocate resources and budget across different products,

Telangana, India

The project involved various teams, including Pre-Sales and Sales, Knowledge Repository Building and Product Training, Product Management, Product Engineering, Quality Assurance, DevOps (CI-CD), cross-product teams, Product Management -Executive guild, Special Interest Group/s, Customer Support, Business Analytics, Information Technology Group/s, Consulting/Implementation Services, and Third-Party Engineering (Partner and Client engagement stakeholders), and Release documentation. Each of these teams played a crucial role in the successful implementation of the project.Key deliverables for this project included several elements that were critical to its success. First and foremost, we defined the business and product requirements that were specific to mobilization/digitization-Enterprise Store Operations solution. We did this in close collaboration with our customers and partner ecosystem to ensure that the requirements met their needs.Also assisted in defining the API, Mobile-Inventory Management, Business Analysts/Product Owners. We worked closely with Engineering Leads, Product Managers, and UX Designers to drive towards an MVP that built measures and learned as teams iterated towards desired outcomes based on adoption and customer feedback. We recognized market needs and worked closely with scrum teams and Platform scrum teams to influence and prioritize requirements.Developed a design-first, results-focused product strategy and roadmap that guided our work. We owned the planning and execution of the product roadmap and its results, working alongside a Product Director and a Product Manager (collocated in Toronto and Bracknell). Collectively, we contributed to the solution roadmap till 2024 (strategic and macro) and the immediate roadmaps (high-level features for API and mobile functional features) for quarterly releases till Feb 2022.

Irving, Tx

As a member of the 7-Eleven team, I have been involved in multiple initiatives that have contributed to the company's success. These initiatives include 7NOW, 7EECOM, Alternative Retail Formats, Accounting Systems Improvement, and Mobile Checkout.7NOW is 7-Eleven's flagship delivery program, and I have been responsible for streamlining the delivery process and ensuring that orders are delivered efficiently. This initiative has expanded the customer base and increased sales.7EECOM focuses on improving the sellability of 7-Eleven's private and emerging brands on eCommerce marketplaces like Amazon, eBay, and Facebook. My role in this initiative has been to develop strategies to increase brand visibility and drive sales.Alternative Retail Formats include micro markets, office coffee services, catering, and food and beverage trucks. As a part of this program, I have identified new market opportunities and developed strategies to increase profitability.Accounting Systems Improvement involves identifying areas for improvement in the company's accounting systems and implementing solutions to enhance efficiency and accuracy. This initiative has streamlined accounting processes and improved financial reporting.Mobile Checkout integrates payment systems into the company's mobile app. I have ensured that the payment process is seamless and secure, providing a positive customer experience.My involvement in these initiatives has developed my skills and knowledge, contributing to the company's growth, improving customer experience, and enhancing operational efficiency. I look forward to continuing to contribute to 7-Eleven's success.

Deerfield, Il

At Walgreens, I spearheaded a program that provided store employees with a tablet device to manage store operations and access product information. My main responsibility was to understand the various store systems currently deployed in over 8000 stores and develop a solution to be enabled on an Android-based handheld device.Working with a team of developers and other stakeholders, we identified key features and potential challenges and developed solutions to address them. We focused on making the tablet device easy to use and intuitive for store employees, conducting extensive testing and user feedback sessions to refine the design and functionality.The end result was a tablet device that provided a comprehensive view of product, placement, and pricing information, as well as the ability to manage store operations from a handheld device. This had a significant impact on store operations, making them more efficient and allowing employees to spend more time on customer service.In addition to the tablet device program, I also played a key role in other store operations initiatives, including improving supply chain efficiency and reducing waste. These initiatives required a deep understanding of the various store systems and processes and the ability to work effectively with cross-functional teams.

Bengaluru Area, India

In this project, I took on a variety of responsibilities as part of the product delivery team for a specific solution. One of my main tasks was to perform a thorough analysis of the market, competitors, and partners related to the solution. This involved extensive research and provided valuable insights that helped us to better understand our target audience and the competitive landscape.As part of the product delivery team, I was also responsible for ensuring that the solution was fully integrated with third-party host systems. This required close collaboration with other teams to ensure that all elements of the solution were working together seamlessly.I was accountable for managing the outputs of cross-functional teams delivering the product to a finished state for external customers, within scope, timeline, and budget. This involved working closely with team members to ensure that all tasks were completed on time and within budget.I also traveled to the USA to conduct client demonstrations of the solution and to seek active feedback and inputs to incorporate back into the solution. This allowed us to better understand our clients' needs and make any necessary adjustments to the solution. I worked closely with the Senior Management, including the CIO and the Director of Retail Services. I contributed to the product roadmap and was actively involved in architectural discussions to provide pointers from the host systems along with the integration requirements.I coordinated project tasks on engagements with the Senior Members in the team and provided operational direction to the overall scope of the customer and associate engagement solutions. Additionally, I provided internal training, implementation support activities, or worked on internal development projects to the team members. Recently, I created a domain training collateral that will be used by the company for the overall training needs of the interns along with existing Subject Matter Experts.

Wollongong, Australia And Hyderabad, India

As a senior executive for a retail chain overseeing essential functions for over 20 properties across VIC, NSW, and QLD, I relocated backend operations to India, resulting in six new positions. I phased out manual processes and implemented user-friendly systems using AWS free-tier components, resulting in reduced fatigue and operational costs. My team developed five transactional processing systems and facilitated knowledge transfer between teams. I provided objective advice, authored job descriptions, facilitated recruitment, and collaborated with operations to develop in-house software products, leading to reduced IT expenses. I also organized and facilitated the first-ever store manager's meeting, positioning the company for future growth and making it self-sustainable in terms of not having to spend any recurring investments on IT.

Bengaluru Area, India

I was responsible for utilizing my expertise in retail, IT, and mobile application development to support the company's vision of developing a disruptive solution. In this role, I defined business requirements and proposed a technical approach to meet product development needs.To ensure the successful development of the solution, I authored mind maps, user stories, use cases, and functional specifications. These materials were leveraged by the development team to integrate with external solutions such as Merchandising, Loyalty, Content Management, Enterprise Marketing, Campaign, Commerce, Pricing and Promotions, Space Planning, and other store execution systems.As a part of this project, I also oversaw the activities of the integration/system integration team and provided guidance on exception flows to design and develop a data aggregator. I also collated content for the glossary of terms, user guides, training manuals, data dictionary, and systems specifications for end-users.Additionally, I actively participated in internal product grooming meetings, collaborating with Technical Architects and Senior Product Directors to drive the technical design of the entire solution. I provided insights and suggestions on the solution, ensuring that it met the requirements of both the development team and the end-users.Lastly, I interacted with the sales team, providing a perspective on the solution and assisting with various sales enablers. I shared my expertise with the sales team, helping them to understand the features and benefits of the solution, and how it could help potential customers.Overall, my role as an organizational ambassador for Echidna's retail solution required me to be a versatile and adaptable team player. I was able to bring my expertise in retail, IT, and mobile application development to the table, and effectively with a wide range of stakeholders, including the development team, sales team, and end-users.

Hyderabad Area, India

KonyLabs Field Sales and Services Hybrid Applications are designed to provide businesses with effective management of their field operations through mobile access to important information and tools. The Field Sales mobile application provides customer information and contact management, product and pricing information, order placement and management, sales reporting and analytics, route planning and optimization, sales performance tracking, and integration with back-end systems. This allows sales teams to be more productive and efficient while on the go, providing them with the necessary tools and information to close deals and meet customer needs.On the other hand, the Field Services mobile application provides work order management, asset management, dispatch management, scheduling and route optimization, GPS tracking and location-based services, customer communication and feedback, parts and inventory management, service reporting and analytics, and integration with back-end systems. This allows businesses to manage their field service operations more efficiently, with a focus on improving response times, reducing costs, and delivering better customer service.Both applications are designed to provide real-time access to critical information, enabling faster decision-making and better customer service. With KonyLabs Field Sales and Services Hybrid Applications, businesses can streamline their field operations and improve overall efficiency, leading to increased productivity, better customer satisfaction, and ultimately, increased revenue.

Bengaluru Area, India

As a collaborative effort with the Product Management Group, I played a key role in devising feature enhancements for the Associate and Consumer facing mobile applications. Acting as a liaison between an external vendor, who was tasked to design the app on the iOS ecosystem, I ideated, conceptualized and contributed to several product features.I provided functional guidance and leadership to the Product Quality Assurance and external contractor teams, educating them about the intricate details of testing a POS system with real-time business scenarios. In addition, I reviewed the User Interface/User Experience (UI/UX) design proposals from external vendors and provided feedback on usability and other functional requirements.As the liaison to IT and business, I gathered requirements for software enhancements and created functional requirements for the products, communicating them effectively to the team members. I assessed the functional testing requirements of each feature and presented the feature enhancements to cross-location teams, updating the status of the release goals across the Product Management Group.I also provided domain content for Implementation Guides, Version One User Stories, and cross-team feature requirements. In addition, I effectively communicated online research findings and retail happenings across teams, building positive momentum towards the possible adaptability of the features to the product.As a result of my contributions, I received the JDA Ace Pillar Team Awardee award as a team member.

Hyderabad Area, India

I have been responsible for decision-making and have taken appropriate actions for internal clients based upon the collective knowledge of relevant strategies, objectives, and challenges. I also devised self and team career path definitions and facilitated their implementation.As part of my role, I have been exposed to insights within the production of responses to Requests for Information and Requests for Proposals. I leveraged an in-house-built tool for the mutual benefit of the Pre-Sales team, called Proposal Factory. This tool saved the Pre-sales team about 70% of the time, providing them with the leverage of generating generic write-ups that typically go into proposal responses. I partnered with various stakeholders ranging from Sales Personnel to Business Analysts to Subject Matter Experts to Technical team to Test Analysts to Test Automation Engineers to extract product, business, and technical knowledge to support pre-sales activities.I have supported the technical team with documenting a Statement of Work from the functional standpoint, and served as a liaison between Project Managers and Development teams to understand the details of the proposed solution's direction and design, and communicate this information back to the sales organization. I have contributed intemperately to the Microsoft SharePoint (wiki) owned by the entire technical and pre-sales team, creating, collating, segregating, and maintaining technical and functional documentation in a single repository for the mutual benefit of the stakeholders responsible for both development and functional facets of the practice. Additionally, I have sought new challenges and volunteered to build retail store systems capability within the team.As part of my role, I actively communicated technical and business aspects of work efforts to promote a team atmosphere. I have also contributed to tailoring communications to address the business needs of potential clients as part of the pre-sales process.

Hyderabad Area, India

Have played a key role in driving the success of multiple projects and initiatives. With extensive experience in both software development and quality assurance, I have consistently demonstrated an unwavering commitment to excellence and a passion for helping teams achieve their goals.One of my most notable achievements has been providing cross-training and education to QA and development associates as needed. By sharing my knowledge and expertise with others, I have helped to ensure that all team members are equipped with the skills and knowledge they need to perform their jobs effectively and efficiently.In addition to my training and education efforts, I partnered with the Product Director to respond to Request for Proposals, and present it to the executive team. Through close collaboration and strategic planning, we successfully developed and presented a comprehensive product strategy that met the needs of our clients and stakeholders.My efforts have not gone unnoticed, as evidenced by my numerous career milestones. I participated in workshops on retail and retail technology organized by Retailers Association of India and received the Annual Award of Excellence for the Year 2010 from the Center of Excellence for excellent performance and contribution towards a product feature that was wholly devised and developed from Hyderabad.I also received Two consecutive Best Trainer Awards at JDA Software and verbal accolades from Internal Sales teams, Implementation Services, and Third-Party vendors for training provided to various stakeholders on the JDA POS suite. Additionally, I was a Regional Award Winner of Amazing Race, a social initiative, and received five nominations for the "JDA performer" by associates from cross-functional teams for the support rendered over issues on the product.

Boronia, Victoria, Australia

As a seasoned retail professional with years of experience in the convenience store industry, I have had the opportunity to lead and manage as a Director/Store Manager at a 7-Eleven convenience store located in Boronia, VIC.During my tenure, I have been responsible for overseeing all aspects of the store's operations, including sales and revenue growth, inventory management, and customer service. I have also been tasked with hiring, training, and managing a team of employees, ensuring that each team member is equipped with the necessary skills and knowledge to provide the best possible service to customers.One of the highlights of my time at 7-Eleven has been my focus on fostering a customer-centric culture. I have worked diligently to create an environment that prioritizes customer satisfaction, which has resulted in an increase in repeat business and positive word-of-mouth advertising. Through my leadership, the store has consistently exceeded its sales targets, and we have received numerous accolades and recognition for our exceptional customer service.In addition to my work with customers, I have also taken a keen interest in managing the store's inventory. I have developed and implemented effective systems for tracking inventory levels, reducing waste, and optimizing the ordering process. These efforts have led to significant cost savings for the store and have helped us to maintain a high level of product availability for our customers.As a Director/Store Manager, I understand the importance of staying up-to-date with the latest industry trends and best practices. I have taken the initiative to attend training programs and workshops to expand my knowledge and skills, which has enabled me to bring new ideas and strategies to the store.Overall, my experience at 7-Eleven has been a rewarding one. I have enjoyed the challenge of leading a team and managing a complex operation, and I take pride in the positive impact we have had on the local community.

Melbourne, Australia

As a retail store associate, I have taken great pride in providing exceptional customer service. I always greet customers as they enter the store and offer my assistance in locating products. I have a thorough understanding of the products and services offered, including pricing, promotions, and availability, and I am always ready to provide accurate and helpful information to customers.I have developed strong skills in processing transactions using our point-of-sale system, ensuring that all transactions are accurate and efficient. I am committed to making sure that each customer has a positive experience while making a purchase. Furthermore, I am always ready to handle any customer inquiries, complaints, or concerns in a professional and timely manner, as I understand that maintaining customer satisfaction is key to our success.I take pride in keeping our store environment clean and organized. I regularly restock shelves and displays and assist with inventory management and ordering of products. I strictly adhere to all company policies and procedures, including safety and security measures, to maintain a safe and secure work environment.I have continuously developed my knowledge of our products and services, which enables me to provide expert advice to customers and to effectively assist them in making informed purchasing decisions. Additionally, I have worked collaboratively with store management and team members to meet sales and customer service goals, and to promote a positive work culture.

Masters, Business Systems

Activities and Societies: Monash University Student Union, Monash University Employment and Career Services, Monash University Indian.

Graduation, Business Management

Activities and Societies: Symposium Organizing CommitteeKakatiya University's Bachelor of Business Management (BBM) program is.