Raja Khalil Ur Rehman

Raja Khalil Ur Rehman Email and Phone Number

Director Operations & Service Delivery | Masterminding Sustainable Business Growth, Elevated Customer Experience & High-Performance Teams through Strategic Alignment, Operational Excellence and Cross-Cultural Leadership @ Ciena
hanover, maryland, united states
Raja Khalil Ur Rehman's Location
London, England, United Kingdom, United Kingdom
Raja Khalil Ur Rehman's Contact Details

Raja Khalil Ur Rehman work email

Raja Khalil Ur Rehman personal email

About Raja Khalil Ur Rehman

As a results-driven Operations Leader with a rich tapestry of multicultural international experience across the globe, I bring a proven track record of elevating service businesses to new heights through strategic acumen, operational excellence, team empowerment, and a relentless commitment to customer satisfaction.My journey highlights:> Strategic Growth: I’ve consistently driven profitable service business growth via strategic planning, organizational redesign, and a relentless pursuit of operational excellence. Predictable service delivery, enhanced customer experiences, and revenue/profit assurance are my hallmarks. > Contract Negotiation: I’ve excelled in negotiating substantial service contracts, driving double-digit annual revenue growth and robust profitability. My approach balances business insight with long-term value creation.> Technical Foundation: Starting with hands-on technical field service roles, I mastered the intricacies of telecom and subsequently transitioned to project management to deliver large-scale terrestrial and submarine Optical Transport programs. > People Leadership: Fuelled by a passion for business development and growth, I progressed into leadership roles where I've recruited, mentored, coached, and developed high-performance technical engineering, project management, customer success, and service operation teams. My leadership ethos centre on empowerment, enabling teams to deliver meaningful work.> Operational Strategy: I've led cross-functional business units serving global customer accounts by aligning operational strategy with overarching business goals. I've successfully turned around underperforming units through operational excellence and enabled teams to thrive. Client-facing roles honed my problem-solving, change management, and process optimization skills. > Transformation Expertise: I’ve spearheaded customer-centric strategic services transformations, sparking double-digit top-line growth and bottom-line enhancements. Adaptation, innovation, and collaboration fuel my change-making.> Continual Learning: Pursuing executive business leadership, I am amplifying my business and financial prowess with an Executive MBA at Warwick Business School. Core studies in Leadership, Finance, Marketing, Innovation, and Operations build on my hands-on experience. Strategy, Mergers & Acquisitions and Entrepreneurship electives underscore my commitment to driving innovation and growth.Let's connect to explore how my strategic mindset and operational prowess can propel your organization's journey to excellence.

Raja Khalil Ur Rehman's Current Company Details
Ciena

Ciena

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Director Operations & Service Delivery | Masterminding Sustainable Business Growth, Elevated Customer Experience & High-Performance Teams through Strategic Alignment, Operational Excellence and Cross-Cultural Leadership
hanover, maryland, united states
Website:
ciena.com
Employees:
7424
Raja Khalil Ur Rehman Work Experience Details
  • Ciena
    Director, Service Franchise - Emea
    Ciena Oct 2020 - Present
    London, England, United Kingdom
    • Assumed General Management with full responsibility for the Service Franchise P&L, reporting directly to the Vice President Customer Operations EMEA.• Spearheaded a customer success-based strategic services transformation for a global customer franchise, driving exceptional results in service delivery, business growth, and customer satisfaction.• Achieved successful turnaround of an underperforming business unit by implementing operational excellence initiatives, leading to significant top-line growth and bottom-line improvements, displaying my ability to drive change and deliver results. • Negotiated a large multiyear service contract by balancing business insight with long-term value creation and enhanced value for both customer and the business.• Attracted, recruited, developed, retained, and led diverse high-performing management team to execute on operational strategy aligned with the overarching business goals, consistently exceeding targets.• Set up operational strategy for the franchise covering all aspects of the end-to-end service including pre-sales, service business development, service delivery, customer success and in-service support.• Led successful operationalisation and delivery of Apollo, Amitie, Equiano and 2Africa submarine cable networks covering USA, UK, Europe and Africa. • Drove process and organisational design improvements to support effective business growth strategies. • Delivered timely and accurate reports on the operating condition of the operating unit, consistently, ensuring transparency and informed decision-making at all levels.• Won 'Ciena International Franchise of the Year' award in 2023.
  • Ciena
    Territory Services Director, Global Strategic Accounts
    Ciena Apr 2018 - Oct 2020
    London, England, United Kingdom
  • Ciena
    Program Director, Vodafone International
    Ciena Nov 2016 - Apr 2018
    London, England, United Kingdom
  • Ciena
    Customer Services Manager/ Program Delivery & Customer Operations– Uk & Europe
    Ciena Jan 2011 - Nov 2016
    London, England, United Kingdom
  • Huawei Technologies Co. Ltd. Uk
    Programme Manager-Transmission Networks, Uk & Ireland
    Huawei Technologies Co. Ltd. Uk Mar 2008 - Dec 2010
    Basingstoke, England, United Kingdom
  • Huawei Technologies Co. Ltd. Pakistan
    Country Director Pakistan, Networking Products Engineering Services
    Huawei Technologies Co. Ltd. Pakistan Jan 2007 - Feb 2008
    Islamabad, Pakistan
  • Huawei Technologies Co. Ltd. Pakistan
    Deputy Product Manager, Optical Networking
    Huawei Technologies Co. Ltd. Pakistan Dec 2004 - Jan 2007
    Islamabad, Pakistan
  • Huawei Technologies Co. Ltd. Pakistan
    Technical Support Engineer, Optical Networking
    Huawei Technologies Co. Ltd. Pakistan Aug 2002 - Dec 2004
    Islamabad, Pakistan
  • Carrier Telephone Industries (Subsidiary Of Siemens Ag)
    Technical Sales Engineer, Optical Networking
    Carrier Telephone Industries (Subsidiary Of Siemens Ag) Mar 2001 - Aug 2002
    Islamabad, Pakistan

Frequently Asked Questions about Raja Khalil Ur Rehman

What company does Raja Khalil Ur Rehman work for?

Raja Khalil Ur Rehman works for Ciena

What is Raja Khalil Ur Rehman's role at the current company?

Raja Khalil Ur Rehman's current role is Director Operations & Service Delivery | Masterminding Sustainable Business Growth, Elevated Customer Experience & High-Performance Teams through Strategic Alignment, Operational Excellence and Cross-Cultural Leadership.

What is Raja Khalil Ur Rehman's email address?

Raja Khalil Ur Rehman's email address is rk****@****ena.com

What schools did Raja Khalil Ur Rehman attend?

Raja Khalil Ur Rehman attended University Of Warwick - Warwick Business School, City, University Of London, City, University Of London, University Of Engineering And Technology, Lahore, Bahria College Islamabad.

Who are Raja Khalil Ur Rehman's colleagues?

Raja Khalil Ur Rehman's colleagues are Ralph Gonzales, Ayush Saxena, Mohamed O., Pragya Chhabra, Jessica Pacheco, Léonard Gagné-Godbout, Valerie Vance.

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