Rajan D Email and Phone Number

• Maintaining the ticket in its proper status (In Progress, pending, Resolved, Completed, Closed)• Can handle SEV1 and SEV2 incidents and complete them within SLA.• Worked on more than 100 CRs (Standard, Normal and Emergency)• Presenting the CR’s in the CAB meetings• In-place OS upgrade Windows Server 2008 R2 to Windows server 2012 and Windows Server 2016• Handling Cluster issues • Managing Vcenter server, Alert/Alarm monitoring.• Deployment and Deletion of VMs.• Managing/Extending the storage Volumes.• P2V Migration.• V2V migration – From Datacenter to another Datacenter.• Troubleshooting from VM end when a VM backup fails.• Creating & Deleting a snapshot of VM depending on the Clients request.• VM Hardware Version upgrade and periodic VMware Tools upgrade.• Windows 2008, 2012. 2016 & 2019 Servers deployment.• Administrating/Managing servers through ILO & iDRAC.• Managing file and print servers.• Disk Space/Page File/Server Health (CPU, Memory) monitoring• Decommissioning of servers (Physical and Virtual).• Updating tickets with the regular intervals and Resolving/Completing them within SLA.

• Extensive knowledge of Windows NT/2008/2012/2016 & 2019 Servers, Active Directory •• Strong Knowledge in Active Directory concepts like OU, Sites, GPO, FSMO, etc. • Creating, Configuring, Managing and troubleshooting Group Policy objects (GPOs)• Administration of DNS, DHCP Servers. • Exposure on Firmware upgrade• Exposure to DR for server and AD • Mailbox size / properties modification • Resolving Network Connectivity issues • Provisioning of VMs in Azure • Working knowledge on IIS server • Disk Administrator: Compact Partitions & Shares, Disk Quotas, DFS• H/W troubleshooting & Vendor coordination • Advanced troubleshooting skills in OS related issues • Work from home Implementation Remote Desktop Service Deployment for Desktop Systems. • Installation and configuring Servers (Hyper-V and VMware) and desktop software. • Deploying VM’s in Microsoft Azure for client servers • Installing and configuring System Centre Configuration 2016 and Endpoint protection in servers and client machines. • Working Knowledge in Office 365 Deployment. • Achieved Compliance goals of 98% and reduced implementation time by automating windows server patching using SCCM • Configured SCCM OS Deployment for Desktops through the network. • Taking Regular server backup Veeam Backup and Replication and writing in Tape drives • Worked on ISMS implementation.• Monitoring the FortiGate firewall and configuring policies. • Resolving tickets in the workstation machine both software and hardware issues.• Deployed SCOM and Monitoring server performance. • Zimbra mail configuration & Outlook configuration. • IPBX Device configuration. • Updating IPBX, Firewall, Switches, Other Hardware.

Worked as System admin