Rajan Gurung

Rajan Gurung Email and Phone Number

IT Supervisor @ Haward Technology Middle East | Technical Support @ Haward Technology Middle East
houston, texas, united states
Rajan Gurung's Location
Sharjah Emirate, United Arab Emirates, United Arab Emirates
About Rajan Gurung

With over five years of combined experience in IT support and customer service, I am a Sr. IT Support at Haward Technology Middle East, a leading provider of engineering and training solutions in the region. I have earned certifications from Cisco in IoT and Cybersecurity, and from Google in IT Support, demonstrating my proficiency and passion for technology.In my current role, I install and configure software, hardware, and applications, troubleshoot system and network problems, and provide technical assistance and solutions to clients and colleagues. I also leverage my customer service skills, which I developed as a Customer Service Representative at Legoland Dubai, where I trained colleagues, operated rides and attractions, and ensured guest safety and satisfaction. My goal is to deliver high-quality IT support and customer service at Haward Technology Middle East and beyond, while learning new technologies and applying them to improve efficiency and security in IT systems.

Rajan Gurung's Current Company Details
Haward Technology Middle East

Haward Technology Middle East

View
IT Supervisor @ Haward Technology Middle East | Technical Support
houston, texas, united states
Website:
haward.org
Employees:
216
Rajan Gurung Work Experience Details
  • Haward Technology Middle East
    Information Technology Supervisor
    Haward Technology Middle East Oct 2021 - Present
    Ajman, United Arab Emirates
     Install and configure software, hardware, applications, and computer systems. Troubleshoot system and network problems, diagnosing and resolving issues with software or hardware faults. Walk colleagues or clients through steps to help them resolve their technical problems. Gathering and organizing files and documents for coworkers such as reports. Answering phone calls and emails regarding documentation organization. Photocopying and scanning and saving in the desired folder as per documents. Assist the client and instructor with their problem via e-mail or telephone using Remote Apps. Carefully listen to participants and clients through the virtual to make sure they have a clear voice. Establish good communication skills with other departments, clients, participants, and instructors to providestandard education for engineers. Install Email and configure Outlook.
  • Legoland
    Customer Service Representative
    Legoland Oct 2018 - Sep 2021
    Dubai, United Arab Emirates
     Train the colleague about Rides and Attractions with full details to make sure they fully understand how operations work including the evacuation of an emergency and non-emergency situation. Operate the Rides and Attractions following the standard operating procedures in conjunction with the manufacture’s guidelines. Ensure all the guests are safe on the rides while maintaining the highest customers services standards.  Always satisfy guests by greeting helping and protecting them while maintaining a professional appearance.  Always report any safety concerns to management to maintain the highest standard of guest safety. Crowd control in a friendly manner throughout the ride areas as necessary to ensure the guest's safety and enjoyable experience. Professionally provides the first level answer to Guest complaints. Execute the pre-opening checklist. Welcome guests and provide the safety information and any extra information they may request. Safely complete the Guest's load/unload process. Validate that the attraction has passed the Maintenance Daily Check. Maintain cleanliness and good order in the Ride / Attractions, walkways area at opening and closing to maintain the highest standard of cleanliness and safety. Manages the Grouping for the ride in relation to normal Q-line, single riders, Q-Fast, & VIP Q-line guests. Check compliance with all safety regulations before running the Ride & Attractions. Close the attraction in a safe mode as per the Operating standards. Monitors the consumables (3D glasses) and maintaining inventory for the same.
  • Oberoi Hotels & Resorts
    Security Officer
    Oberoi Hotels & Resorts Nov 2017 - Sep 2018
    Dubai, United Arab Emirates
     Check all premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers. To controls traffic by directing drivers. To monitor any suspected guest and inform to security supervisor. Making reports and providing daily updates to the management.
  • Thrive Brokerage House Pvt.Ltd.
    Information Technology Assistant
    Thrive Brokerage House Pvt.Ltd. Feb 2013 - Sep 2016
    Nepal
     Maintaining reports and providing daily updates to the management. Data entry, generating sales bills, and purchase bills from stock backup software. Repairing computers and printers. Networking sharing and cabling. Handle and resolve customer complaints. Troubleshoot computer software and hardware issues and make repairs and perform scheduled updates. Inspect cable lines to ensure that they are intact and working optimally. Field questions from employees about software installation and hardware upgrades. Troubleshoots network and operating system problems Provides technical support to ensure proper upkeep of equipment and network, including maintenance of hardware and local area networks. Installs new software, and installs and maintains Internet software and accounts Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network. Testing and configuring software and maintain and repair hardware and peripheral devices.
  • Zendlance Computer Solution
    Owner Of Computer Shop
    Zendlance Computer Solution Jan 2011 - Dec 2013
    Nepal
    I had my own computer shop in Nepal. I owned that shop for two years and I have learned a lot of things about computers and the basics below. Identifying the accessories of computers and distinguishing the cables, connectors, and devices. Able to assemble the desktop and laptop is fully confident, Install operating systems, formatting, and install applications. Able to identify driver types and install the correct driver. Able to set up ADSL router, and Broadband router. Identifying and crimping CAT5/CAT6 cables. Troubleshooting network problems. Setting domain, workgroup, and IP address. Assembling Laptops and identifying their battery, charger, screen types of size, etc.

Rajan Gurung Education Details

  • Shree Saraswati Higher Secondary School
    Shree Saraswati Higher Secondary School

Frequently Asked Questions about Rajan Gurung

What company does Rajan Gurung work for?

Rajan Gurung works for Haward Technology Middle East

What is Rajan Gurung's role at the current company?

Rajan Gurung's current role is IT Supervisor @ Haward Technology Middle East | Technical Support.

What schools did Rajan Gurung attend?

Rajan Gurung attended Shree Saraswati Higher Secondary School.

Who are Rajan Gurung's colleagues?

Rajan Gurung's colleagues are Monica Bing, Reshma Oueseph, Mah'd Khader, John Hernandez, Gbenga Odunlami, Charmaine Surian, Smitha Santha.

Not the Rajan Gurung you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.