Meet the operational metrics with the target KPIs to ensure daily service delivery & ensure adherence to daily operations-related SOP. Build capacity and manage the territory operations. Identify prospective home collection local business channels, develop and implement effective strategies for the given territory. Build & streamline process for vendor and franchise management. Hire new staff, review and oversee team's performance efficiency. Motivate and engage team for higher performance Train and develop new and existing staff as per the requirement Manage the customer experience proactively and resolve customer complaints/issues. Improve NPS for work area Responsible for territory’s billing & account settlement Responsible for running the BTL programs, Freelance scaleup. Manage the Control Tower team for smooth operation.

Accountable for overall Hub Operations as per operational standards.Ensuring Customers are delighted at all times.Promptly and effectively manage customer escalations.Ensuring employee engagement initiatives are implemented.Comply with 100% ZTP (Zero Tolerance Policy).Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.Conduct team meetings, motivate team and control attrition.Ensure team leaders and other hub team members are trained well.Continuously improve in reducing error rate in Operations ManagementEnsure safety of people, facility and shipment at all times.Maintain high quality facility and people hygiene.Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team accordingly.Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.Identification of potential Team Leader candidate for internal career progression.

- Managing last-mile delivery of Grocery in Flipkart.- On-boarding Delivery Executive in Bio metric and adhere to Zero manual attendance.- Handling entire warehouse operation along with a team of 100 Delivery Executive & 4 Team leaders.- Delivering orders in time slot without breaches.- Controlling hub metrics in terms of Delivery percentage,No of reattempt,fake attempts & in-transit missing. - Responsible for facility management.- Roaster Management according to the changing demand.- Coordination with Van vendor for providing adequate vehicle in shift. - Certified grocery coach

- Responsible for operational management of East Delhi Operation,team handling,vendor management,resolving issues of client,ensuring on time pick up from client warehouse and deliveries.- Arrangement of ad-hock vehicle at the time of load surge from market.- Managed a team of 25+ members- Helping Business Partner in learning tech for CN creation,Delivery & pick up through app.-Ensuring proper documentation check before Line haul Dispatch.- Ensuring 100% compliance and adherence to the operational processes at the branch.

- Tracking of time slot adherence for both pending pickup and drop orders.- Reporting of any cancel order and filling the data in tracker.- Coordinating with Delivery ground staff in case of any delay due to FE. - Rescheduled Reason Validation for all cities.- Reports for both timeslot adherence and rescheduled validation need to be published at the endof the day

- Worked on development of automotive filter.Mainly worked with development team part of NPD. - Vendor management for sample supply - Coordinate with different department for PPAP-Ensuring testing of all filter as per design requirement.