Customer Service Executive
CurrentManaged Passenger Irregularity Reports (PIR) and Daily Performance Reports (DPR) files.- Gained in-depth knowledge of Indian customs rules and regulations.- Supervised baggage mishandling issues across all Air India networks.- Assisted passengers via helpline, addressing their queries and complaints effectively.- Monitored daily operations, ensuring smooth departures and arrivals.- Maintained detailed logs for shift handovers, ensuring consistent follow-up.- Provided… Show more Managed Passenger Irregularity Reports (PIR) and Daily Performance Reports (DPR) files.- Gained in-depth knowledge of Indian customs rules and regulations.- Supervised baggage mishandling issues across all Air India networks.- Assisted passengers via helpline, addressing their queries and complaints effectively.- Monitored daily operations, ensuring smooth departures and arrivals.- Maintained detailed logs for shift handovers, ensuring consistent follow-up.- Provided customer service with a focus on resolving issues promptly. Show less