Rajan Kumar Sharma Email and Phone Number

I am responsible for the management, testing, upgradation, deployment and configuration of services over Cloud.• Support MobileIron and Intune management of iOS/Android/Windows devices• Work on ServiceNow incidents and tasks within the GITO-EUT-Mobility Service• Provide enhancements to and creation of ServiceNow Mobility Team Dashboards• Support mobile applications on MDM for devices• Collaborate on Mobility projects• Support Mobile Threat Detection technologies (Zimperium, etc.)• Coordinate planned maintenance activities (Scheduling, SNow ticket) • Provide engineering-level support for corporate-owned and personal Apple devices.• Deployment and administrator of MobileIron MDM, Intune MDM/MAM, and optionally JAMF.• Administration of Office 365 / Intune / Azure device compliance integrations.• Maintain the development, test, and production environments.• Deploy and manage iOS apps.• Architect and align MDM and Apple technology with business processes to enhance efficiency.• Create and maintain technical documentation as well as assist with training and providing guidance on best practices to down-tier support teams.• Manage test plans, and testing groups of users for new releases of iOS / iPad OS• Part of the job involves disrupting assumptions, challenge the status quo, and break previous boundaries via consensus building and process refinement for the advantage of the user base.• Distribution, adoption, and enforcement of iOS upgrades.• Microsoft Application Protection and App Configuration• Supporting technologies such as authentication, networking, wireless, VPN, peripherals, etc.• Active Directory, Azure AD, and certificate distribution. • Mobile application configuration management framework utilized to configure, customize and optimize end-user client app experience.• Application packaging, restriction policies, VPN• Apple Business Manager, Volume Purchase Program, and Apple Configurator.• Service Now integrations.

As a Operations Lead, I am responsible for mitigating incidents raised by IT admins around the globe related to their cloud environment based on Azure platform and Microsoft Endpoint Manager. The role involves timely mitigation of service downtime issue, implementation and advisory related to Microsoft Cloud device Management system (Azure and Endpoint Manager).• Worked on Azure and Mobile Device Management • Conditional access implementation• Device Management / enrolment / deployment / Configuration policy deployment• Win32 app deployment• Application protection policy for Managed and unmanaged devices• WIP policy deployment and troubleshooting• Windows updates ring setup and troubleshooting• Device compliance management• Remote bit-locker policy deployment• MS endpoint security policy implementation.• Mitigated incidents related to MDM devices.• Worked on Azure Hybrid Device enrolment from Local AD as well as SCCM• Worked with IT admins around the globe to mitigate technical issues related to Azure Devices• MS-900 and MS-101 certified

Reporting to the Head of ANALEC’s Global Client Consulting Group. Team Leader –ClientConsulting Group individual is required to handle a group of consultants provide a high quality service to the Global Clients. The core focus centers on Client Management and Stakeholder Management. The Leader and his team is required to work in coordination with the other Business Units in Analec (e.g., Implementation Consulting, Software Development, Software Testing, Release Manager) in order to take complete Ownership of daily challenges and problems given by our clients.

* Handle a team of 20 Customer Support Experts.* Provide assistance to Customer Support Experts in terms of technical queries and Customer Handling challenges in order to help the customers better.* Provide necessary training to the Experts in terms of Technical as well as Customer handling skills.* Solve any kind of issues among the team members.* Prepare day on day productivity data for the team.* Data scrubbing for the team for the number of call attended to and misses on a day to day and monthly basis.* Conduct meetings every day to provide necessary and critical updates.

Attending to issues related to web building tools provided by Adobe. Specialist in Business Catalyst online web builder tool and Adobe Muse.Issues related to the product and the functionality issues in creating a website. Assist users related to HTML /CSS related queries.Help users in Building Ecommerce sites on the Business Catalyst Platform.

Troubleshooting issues related to Hardware.Software installation.Configuration of email clients.Anti virus related issues.Connections to Internet.