Day to day activities includes, monitoring of queues, work delegation, ensure SLA's are met, provide coaching and support to colleagues on an ongoing basis, provide effective feedback, analyze performance and quality reports, conflict management, Team engagement activities, SOD and EOD checks etc..

First Direct• To process account opening application and also to open bank accounts for customers in the UK by reviewing the customer details like Personal Details, Bank Details, and Employment Details and also with the help of supporting documents.Also used to deal with other banking products like credit cards, general insurance’s, online savings account, conversion of accounts etc. HBAP – Singapore Payments• To handle all kinds of payments including inward and outward… Show more First Direct• To process account opening application and also to open bank accounts for customers in the UK by reviewing the customer details like Personal Details, Bank Details, and Employment Details and also with the help of supporting documents.Also used to deal with other banking products like credit cards, general insurance’s, online savings account, conversion of accounts etc. HBAP – Singapore Payments• To handle all kinds of payments including inward and outward Telegraphic Transfers of different currencies.• I also interact with most of the relationship managers at our Singapore branches and also with our business partners through mails or phone calls to seek clarifications & all other queries related to payments.• I also have experience in ForEx trading. Show less

• To make outbound calls to Canada to sell multi-products of ROGERS like TV cable services, Wireless services & Internet services.• To sell websites to small scale Businesses in the Unites States of America.

• Started my work initially at KFC in the Kitchen Department as to fry Chicken, laterally was moved to the Burger Station to make burgers and then to Cash Area where I used to take customers orders at the cash counter. • I worked as host in the Dinning floors and interacting to customers with smile to understand their opinion and make them cheerful before leaving KFC. I’ve also conducted birthday parties for our customers of different age groups & of different diversities.• I was given… Show more • Started my work initially at KFC in the Kitchen Department as to fry Chicken, laterally was moved to the Burger Station to make burgers and then to Cash Area where I used to take customers orders at the cash counter. • I worked as host in the Dinning floors and interacting to customers with smile to understand their opinion and make them cheerful before leaving KFC. I’ve also conducted birthday parties for our customers of different age groups & of different diversities.• I was given an assignment of completing certain modules of a manager which I did complete & was successful. And then I was promoted as a Floor Manager, & have handled a team of 32 staffs.• At KFC we were customer driven & have always focused on being customer maniac with complete hospitality. Show less