Rajan M. Email & Phone Number

Vancouver, Bc, Ca

- Engage with customers to assess their technology needs, offering customized recommendations for hardware, software, and services.- Highlight the features and benefits of various tech products, including laptops, tablets, printers, and accessories, aiding customers in making informed decisions.- Provide technical support in-store, assisting with device setup, installation, and troubleshooting.- Achieve personal and team sales goals through consultative sales techniques and clear communication of product features, promotions, and financing options.- Stay informed on industry trends, new technologies, and competitors' products to provide expert advice and maintain a competitive edge.- Assist in managing tech product inventory, ensuring displays are well-stocked and organized, and conducting regular stock checks.- Conduct workshops and sessions to educate customers on software solutions, cybersecurity, and optimal use of technology.- Work with the sales team to deliver a unified customer experience, sharing insights and strategies to enhance store performance.- Participate in organizing promotional events and in-store demonstrations to introduce new technology products and services.

- Overseeing project timelines, resources, and deliverables to guarantee the successful completion of projects.- Aligning project objectives with the efforts of cross-functional teams.- Monitoring project advancement, pinpointing potential risks, and executing risk mitigation plans.- Ensuring clear communication among stakeholders to meet project requirements.- Holding consistent status meetings and updating on key project milestones.- Recording project proceedings, decisions made, and results for archival purposes.- Working in tandem with technical teams to troubleshoot issues and keep project tasks aligned.- Employing project management software to efficiently organize tasks and enhance project flow.- Maintaining adherence to budgetary constraints and project schedules, upholding high-quality standards.- Generating periodic reports for management detailing project progress and critical performance metrics.

British Columbia, Canada

- Develop sales and marketing strategies to meet enrollment goals and promote the institute's educational programs.- Lead the sales and marketing team, providing mentorship and support to enhance their performance.- Perform market research to spot trends, analyze competitors, and identify growth opportunities for educational programs.- Manage marketing campaigns across digital, print, and social media platforms to boost brand awareness and attract prospective students.- Foster relationships with potential students, parents, and industry partners, responding to queries and detailing program offerings.- Evaluate sales and marketing metrics to gauge strategy success and make necessary adjustments for better outcomes.- Administer the marketing budget, ensuring resources are used effectively for campaigns and initiatives.- Collaborate with academic staff to gain insights into program details and tailor marketing strategies to educational objectives.- Coordinate events such as open houses and workshops to engage with potential students and highlight the institute's programs.- Work with content creators to develop compelling marketing materials like brochures, newsletters, and web content that align with the institute's branding and ethos.

- Team Leadership: Oversee, educate, and guide sales associates to boost their performance and deliver outstanding customer service.- Sales Strategy Implementation: Carry out sales plans and promotional efforts to increase sales volume and achieve objectives.- Customer Engagement: Build strong customer relationships by addressing inquiries and resolving complaints, thereby improving satisfaction and loyalty.- Inventory Management: Aid in inventory control, ensuring merchandise is properly displayed and restocked.- Performance Monitoring: Monitor and evaluate sales data, offer feedback and direction to enhance team performance.- Visual Merchandising: Maintain an organized and attractive sales floor in accordance with brand standards.- Reporting: Compile sales reports and analyze data to provide management with insights on performance and areas for enhancement.- Compliance: Uphold company policies and standards, including health and safety guidelines.

- Developed comprehensive marketing project plans, setting clear objectives, timelines, and resource distribution for campaign success.- Led a team of 20-25 marketing professionals, promoting teamwork and ensuring goal alignment.- Oversaw digital marketing initiatives, utilizing social media, SEO, and content marketing to boost brand presence and engagement.- Managed project budgets, monitored expenses, and optimized resources for financial efficiency.- Acted as the main point of contact for stakeholders, offering regular project updates and addressing concerns.- Performed market research to uncover trends and audience needs, shaping data-driven marketing strategies.- Tracked campaign performance with KPIs, adjusting strategies to optimize results and meet goals.- Identified and mitigated potential project risks to guarantee on-time project completion.- Evaluated marketing campaigns comprehensively, extracting insights to guide future marketing efforts.

- Product Knowledge: Keep up-to-date with Staples' array of technical products, services, hardware, software, and business solutions.- Customer Engagement: Connect with potential clients to understand their needs and offer customized technical solutions.- Sales Strategy: Craft and execute sales strategies to meet and surpass individual and team goals, targeting new clients and retaining existing ones.- Demonstrations: Perform demonstrations and presentations to highlight the advantages of technical products, aiding customers in making educated choices.- Technical Support: Deliver comprehensive technical support before and after sales, addressing queries and resolving product-related issues.- Relationship Building: Cultivate lasting client relationships, ensuring satisfaction and encouraging ongoing partnerships.- Collaboration: Partner with marketing and product management teams to ensure sales activities are in line with company goals and market movements.ompetitor offerings, and emerging technologies to effectively position Staples’ products in the market.

- Operational Oversight: Enhanced daily operations under the Store Manager, leading to a 15% boost in store productivity through process optimization.- Team Development: Led and developed a team of 18 employees with training programs that improved product knowledge and customer service, resulting in a rise in customer satisfaction.- Customer Engagement: Fostered customer loyalty and repeat business by proactively addressing inquiries and resolving issues on the sales floor.- Sales Strategy Implementation: Increased monthly sales by 20% through collaborative sales strategies and data-driven trend analysis.- Inventory Management: Overhauled inventory processes, introducing a new auditing system that cut shrinkage and heightened stock accuracy.- Visual Merchandising: Crafted visual merchandising that accentuated seasonal promotions, increasing foot traffic and shopping experience.- Safety and Compliance: Conducted regular training to align with company policies and health regulations, promoting a safer shopping environment.- Performance Reporting: Compiled weekly reports detailing sales, customer feedback, and team accomplishments for strategic Store Manager review.

Post-Baccalaureate, Technical Management And Services

Masters, Business Administration

Bca - Bachelor Of Computer Application, Computer Systems Networking And Telecommunications