Rajan Navdeep Singh Email & Phone Number

Edmonton, AB, CA

Edmonton, Alberta, Canada

• Assisted in training technicians from Alberta, Ontario, and British Columbia, fostering a collaborative learning environment. Contributed to an 80% improvement in the technical proficiency of the regional teams.
• Conducted regular meetings with technicians to review their work, offering constructive feedback and guidance. Resulted in a 70% increase in the quality and efficiency of the technical team's performance.
• Provided technical support for Apple and Samsung products to the assigned tech team, ensuring swift issue resolution. Improved first-contact issue resolution by 80%, enhancing overall customer satisfaction.
• Contributed to the on boarding process by actively participating in interviews and assisting with initial training. improved onboarding efficiency by 80%, ensuring new team members quickly became productive contributors.
• Provided support to the Head Office team as needed, fostering a collaborative working relationship between field and headquarters. Contributed to a 75% improvement in cross-functional communication and problem-solving.

• Spearheaded efforts to optimize the entire workflow, including diagnosis, customer contact, parts ordering, parts receiving, post-repair diagnostics, and follow-up. Improved overall workflow efficiency by 80%, ensuring.
• Created and managed escalations to Apple, providing expert support for hardware, operating systems, software, and telephone communications. Achieved a 90% resolution rate for escalated issues, contributing to customer.
• Set and achieved a business email correspondence turnaround time goal of less than 24 business hours. Improved communication responsiveness by 85%, enhancing customer relations and internal collaboration.
• Attended and actively participated in store meetings, service conferences, and Apple conferences. Stayed updated with industry trends and contributed to a 90% improvement in the implementation of best practices learned.

• Engaged proactively with customers to address and resolve issues, achieving a customer satisfaction rate of 100%. Improved customer relations by 100% through effective communication and issue resolution.
• Executed the posting of ads on social media platforms to enhance brand visibility. Contributed to a 65% increase in engagement and brand awareness through targeted social media advertising.
• Implemented robust measures to identify and remove malicious software, ensuring the security and privacy of customer data. Reduced instances of malware by 100%, enhancing overall system security.