● Lead a team of Quality Specialists, which includes hiring, onboarding, development and teambuilding.● Responsible for quantifying and improving quality across all of CloudFactory WorkStreams● Conduct regular deep dives into Quality, make problems visible and identify root causes ofissues, then develop and deploy sustainable organizational solutions.● Lead the design and implementation of Quality performance standards and measurements aswell as policy and procedures● Create an engaged and focused team environment by expecting high performance levels,promoting empowerment and good judgement, and communicating with transparency.● Collaborate with Training and Process Improvement to identify areas of opportunity andmanage departmental process in forms of standard operating procedures.● Provide monthly KPI review to the Delivery leadership team, creating alignment,understanding trends and gaining agreement on proposed actions.● Drive accountability with team leads and their teams to meet quality performance goals andensure program standards are met on a week-over-week basis.● Own domain expertise of Quality Management best practices to ensure teams are aware of thedifference between implementing Quality Assurance vs Quality Control processes.

Business Intelligence Consultant with technical experience in designing, implementing, and maintaining large-scale enterprise data warehousing and business intelligence solutions for large retailers.