Leading a cross functional team to ensure delivery of optimal & reliable experience to our clients - covering areas such as IT Deliveries, Observability, Triaging, Major Incident Management, optimizing & improving existing workstreams, deep post-mortem exercises, and prevention of potential outages factoring into the iterative improvement work.

• Analyzing production network issues to suggest corrective action.• Utilizing troubleshooting mechanisms and escalation processes.• Administering service requests and official communication processes.• Providing assistance in ticket management and reporting tasks.• Monitor the performance and capacity of Applications and Network Infra using a variety of tools. • Track and document all issues and resolutions in detail.• Maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.• Network analysis and routine troubleshooting.• Engaging in on-call rotation shifts 24/7 whenever necessary.• Identification and prevention of any potential issues regarding the network/application.• Making recommendations for improvements in organizational productivity.• Manage major incidents, and drive them to resolution.• Supervise workflow process to ensure efficient operations; devise, and implement corrective action as required.• Perform audits of tickets, and documents to ensure quality and consistency.• Mentor team in training, and career progression.• Receive general instructions from operations management

• Manage Apache server in the Production environment• SSL certificate Implementation• Purchasing SSL Certificate from various CA• Manage various cloud platform like Rackspace, AWS, Mediatemple• Good understanding with IAAS, PASS, SAAS and IAC concepts• Prepare cloud architecture for various projects• Manage VPC, public and private subnets in AWS environment• Implementation of Classic and Application load balancer in AWS• RDS instance creation and management• DNS management via Rackspace DNS, Route 53, Godaddy, Kickass and Cloudflare• Domain and security management in Cloudflare environment• Domain transfer from one vendor to another• Cloudflare load balancing, WAF, Cloudflare firewall• Manage Webapp through AWS beanstalk• IAM policies, Security Groups, S3, EBS• Server management through Plesk, C-panel, WHM, Mediatemple control panel• Prepare automation scripts for backup, log-rotate or any repetitive task• Crontab for task automation• Git setup and management• Jenkins for CI/CD• Apache server management• Server PCI Compliance• Nginx Server management• Database servers MySQL, MongoDB, PSQL• Varnish implementation with Apache Server• Implementation of various Linux applications like Redis, ActiveMQ, Apache Solr, RabbitMQ etc.• Dropbox container implementation• Linux server security and fine-tuning• Managing Sonicwall NSA 3600 firewall• Good understanding with networking concepts• Cisco Wireless devices management

• Handling SVN server like creating new repositories, assigning or removing rights on different repositories.• Managing various application and database servers like SQL, MySQL, Oracle• Support users to resolve database connectivity issues• Managing AWS, Rackspace, Skyspace Cloud servers like creating new servers, scheduling, backup in the cloud, creating various alarms for servers, automating snapshots, creating support tickets for any major issue.• Handles Apaches server for various applications, resolving apache issues, SSL implementation, preparing an environment for any new project hosting.• Manage Sonicwall NSA 2600 firewall, like creating site to site VPNs, managing internet access, NAT, access rules for specific applications.• Prepare Linux CentOS, Redhat, Ubuntu, Windows servers as per the project/client requirement.• Provide system administration support to tasks such as mission-critical data backup and restore, database maintenance, user account creation, and maintenance, data archiving, the performance of data integrity checks,• Maintain the integrity and security of servers and systems by maintaining configurations and applying patches and updates to maintain network compliance.• Serve as a Frontline interface to users with technical issues.• Install new software, apply patches and updates, perform troubleshooting, and grant permissions to applications• Managing File and print server• Deploy new OS through Windows Deployment Services• Applying various restrictions for users like application access profile management through Group Policy management• Troubleshoot network issues with the help of an ISP if issue occurred in a WAN• Handling McAfee Endpoint server• Manage Websense server for internet content filtering• Manage Polycom IP phones like configuration, troubleshooting network issues

• Managed NIS server or authentication Linux users• Managed Sonicwall TZ210 firewall• Managed Watchguard VPNbox to configure VPN• NFS and FTP servers• Installation of VLSI tools in a Linux environment• Troubleshooting of Linux performance and OS-level issues• Managed Synology NAS for backup• Jobs scheduling with the help of crontab• Manage Squid Proxy server• Worked on adding new users and groups and give sudo access in test and development servers and central file synchronization via rsync - sudoers, authorized keys, passwd, shadow, group• Involved in shell scripting for system/application in automating server task, installing and monitoring applications and data feeding file transfer and log files• Worked on solving tickets issued on the day to day activities and problems related to development, test and production support servers• Modifying user’s password policies, group policy, UID and GID assignment policies• Configure client configuration in Exchange network through MS Outlook• Installation and configuring Active Directory, Managing Domains, Tree and Forests• Configuring trust relationship