Rajan Bhalla Email & Phone Number

Delhi, India

Delhi, India

-Strategy and Business Development, (Branch Head Enterprises Sales- Delhi NCR, Currently, I am handling a team of 4 members.-My responsibility is to make a business from top corporate and unicorn brand companies and provide him with the complete Recruitment and staffing solution for all levels (Blue-collar, entry-level, Mid-level, Mid Senior level).-Compiled and analyzed data to determine approaches to improve sales and performance Collaborated with team members to achieve target results.-Engaged with customers to better understand their needs and deliver excellent service.-Prepared orders to deliver excellent presentations and quality standards.-Managed complaints with calm, clear communication and problem-solving.-Developed excellent working knowledge of industry trends and improvements in processes.-Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.

Delhi, India

• Auditing and handling the operations work like generating a lead, for the walk-in customers.• Working Knowledge of Salesforce, Leadsquad, Tableau, Ameyo, OMS, Tooljet and so on. Counselling the parents and students regarding admission, in absence of sales team. • Liaison with academic lead for smooth student teacher relationship. • Maintaining coordination between faculties, parents and sales team for smooth business operations. • Organizing workshops and peer counselling programs. • Giving orientation to the parents and students for the better learning of the product and study material. • Monitoring student attendance and reporting student performance at regular intervals. • Resolving and closing issues of refund cases and service requests within 24 hours. • Maintaining fruitful healthy customer relationship.

Delhi, India

• Cousell the student with ask an appropriate question related to goal. • • Responsible for closing sales deals over the phone. • Maintaining good customer relationships. • Responsible for presenting products or services over the phone. • Maintaining 95% quatlity on monthly basis.

Delhi, India

• Counselling parents and guiding them through counselling by an interactive session for classes 6th-12th in Meritnation( A Unit of Aakash) and for classes 11th-12th for IIT-JEE and NEET in Aakash. • Handling any kind of parent and student enquiry. • Organising meeting for the counselling session with the parents and the student by calling. • Offering the best plan for the student, deciding the best course of action and dealing with the situation and closing it by an appropriate package for student. • Buddying-up the new joining and guiding them. • Maintaining good customer relationships. • Interaction with parents and students on a routine basis

Delhi, India

• Having a team size of 25 people along with 2 Team Leader as well. • Drive the telesales team to achieve sales Targets. • Listening to calls and giving feedback to agents in order to improve their performance • Ensuring minimum attrition. • Counselling agent as and when required. • Conducting weekly session for all team members. • Updating agents about new product /process /feature related changes. • Taking escalations, supervisor calls and resolving them effectively. •Handling KPI targets such as Quality score, zero deficit login, instances for late login.

Delhi, India

• Responsible for closing sales deals over the phone. • Maintaining good customer relationships. • Responsible for presenting products or services over the phone. • Dealing with complaints and doubts.

Noida, Uttar Pradesh, India

• Making calls to follow up client to get high revenue to company. • Maintaining update tracker. • Providing floor support to team members. • Keeping track of inventory. • Identifying new issues in the process and taking to management in order to resolve them.

Master Of Business Administration - Mba, Human Resources And Marketing Management

Bachelor Of Arts - Ba, Political Science And Government

12Th, Arts

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