Rajan Handa Email & Phone Number

Ontario, Canada

Canada

• Primary responsibility of product, service and software support for existing and potential customers. Nurturing customer relationships and instilling confidence. • Liaise with sales, service, customer support and the corporate headquarters in Switzerland. Responsibility for pre/post-sale support to the BUCHI field sales team and customers through feasibility studies, applications development, demonstrations, calibrations, installations, and training.• Execution of technical solutions such as seminars, workshops, webinars, applications papers, oral presentations, posters, on-site and web trainings.• Training sales, service, customer support and others in various aspects of the products.• Respond to user technical inquires, provide appropriate diagnosis and service solutions to remedy the problem or maintenance issue for Büchi customers.• Perform installations, operational verifications, adjustments, calibrations and repairs of Büchi instruments including routine service and repairs according to the quality parameters defined by the customer.• Create and maintain good communications between current and prospective customers, field sales force, marketing teams, and corporate headquarters personnel.• Work with marketing, management, sales and service in the field.• Utilize company’s established CRM to create and update account, contact information, service work performed and equipment information.• Maintain knowledge of applications and markets for Büchi products.• Perform phone support to identify and clarify service and application issues (root cause), define corrective action and remain responsible for the completion of the service call to meet customer satisfaction.• Apply commonly used concepts, practices, processes and procedures within the service industry.• Perform product demonstrations at customer site• Develop application notes in cooperation with Product Managers

Canada

• Working Supervisor, responsible for leading the Field Applications Team in North America• Continue to perform my job duties of Field Applications and Field Service in Canada• Current Territory encompasses Ontario, Quebec, New Brunswick, Nova Scotia, PEI, Newfoundland and Labrador• Ensuring all FAS complete and accurately maintain CRM on time• Assist the Service Manager in determining FAS training needs based on installation base, customer requirements, existing resource capabilities and future requirements. • Develop annual technical training schedules.• Assist the Service Manager in developing and maintaining a productive, constructive team within the assigned area. • Assist the Service Manager in promoting and selling service income-producing products.• Verify work and progress of FASs and identify opportunities for improvement. • Ensure productivity standards are met and assure integrity of data of the service database.

Canada

• Over 5 years of experience maintaining and growing relationships in B2B environments.• I bring a unique multi facet perspective to the table due to my many years of hands on experience that incorporates solution driven business relationships between my employer and companies within the industry.• Extensive understanding of regulated industries, such as pharmaceuticals, food safety, environmental labs, R&D, Universities, government organizations and new markets such as Medical Marijuana.• Strong knowledge and hands on experience with analytical techniques, including Chromatography, Spectroscopy, Mass Spectrometry and Sample Preparation techniques • Performing technical presentations and product demonstrations to clients, highlighting features and benefits of analytical equipment while focusing on areas of improved efficiencies and work flow data, securing sales.• Use of Tactical and Strategic Sales techniques, proactively promoting and selling products and services.• Excellent time and territory management skills, especially when dealing with a large territory, maintaining constant communications with clients, suppliers and upper management.• Hands on experience with a wide array of analytical instrumentation, including HPLC/UPLC, LCMS, GC, GCMS, Liquid Auotsamplers, Thermal Desorption, Headspace, Pyrolysis, Gas Generators and Automated SPE systems.• Troubleshooting, Installation, training and maintenance of analytical instruments, including the execution of validations protocols and detailed completion of service reports, documenting work performed for traceability and GLP compliance. • Proficient in using a wide array of computer programs, including MS Office, CRM Software, Remote Desktop Software and various CDS Software.• Working in a team environment to develop custom solutions and timely execution of important projects.Available for consulting engagements as well as full time opportunities. You can contact me directly at handa.rajan@gmail.com

Woodbridge, Ontario

• Combination of a Sales and Technical Sales Support position. • Provided Technical support to clients and sales team for the Environmental Health and Science division.• Portfolio of products included GC/GCMS, HPLC/UPLC/LCMS, Headspace, Thermal Desorption, ARNEL and Hyphenation Systems.• Territory encompassed all of Canada.• Created value for the division, by building a basis of differentiation over competitive products.• Collected and provided upper management with technical competitive intelligence in order to advance Perkin Elmer’s market position and assist the R&D teams in developing new product.• Pre and Post sales customer support, on-site consulting, training, product demonstrations, application feasibility testing and the implementation of methods.• Performed technical presentations and product demonstrations to clients, highlighting features and benefits of analytical equipment and focussing on areas of improved efficiency and workflow, securing sales.• Used remote desktop software such as LogMeIn to provide after sales support, reducing travel costs and customer downtime. • Actively participated in joint sales calls, conferences and tradeshows.• Used Salesforce CRM software to maintain and update client database, track projects and sales pipeline.

Brockville, On

• Territory encompassed parts of Ontario, from Kingston to Cornwall and Ottawa.• Commissioned sales based on a goal of increasing overall territory sales by 6% per annum.• Expected to be on the road visiting clients 3-4 days a week.• Portfolio of products primarily focussed on chromatography consumables for GC, LC, SPE, Glassware, Certified Standards and Filtration products. Secondary focus was analytical instrumentation, which included GC, HPLC, UPLC, Gas Generators, Sample Introduction systems (Liquid Autosamplers, Thermal Desorption, Headspace and Pyrolysis), Automated SPE Systems and peripherals such as Hamilton Diluters, Flowmeters, Leak Detectors and N2 concentration systems.• Collaboratively work with Sales Manager to implement a detailed sales plan identifying sales objectives and sales opportunities to achieve annual sales target for territory.• Responsible for maintaining strong working relationships with clients and potential clients within my territory, by addressing clients needs and challenges during one-on-one meetings, leveraging industry knowledge.• Developed specific solutions for clients by collaborating between in-house technical support team and network of supplier application specialists.• Coordinated and participated in joint sales calls, demonstrations and seminars with supplier representatives.• Assisted in the generation of quotes by providing quotations department with client info and component list including internal part numbers. Timely follow up on all quotes issued.• Operate within expense budget guidelines and policies.• Prepared weekly call reports for upper management, outlining sales activities, market information, success, failures and current status on major projects.

Brockville, Ontario

• Combination of a sales and service position. Primarily a service position, that being said as the Sales team is primarily focussed on the consumable product line, often would require taking over or initiating instrument sales during joint sales calls or at tradeshows/conferences.• Territory encompassed all of Canada.• Provide on-site and depot service (troubleshooting, diagnosis and repair) for the various analytical instrumentation supported and sold, via phone, email and on-site visits.• Portfolio of products included GC/GCMS, HPLC, UPLC, Gas Generators, Automated SPE, Sample Introduction Systems (Liquid Autosamplers, Thermal Desorption, Headspace and Pyrolysis), Hamilton Diluters, Flowmeters and Leak Detectors• Suppliers included Knauer, SRI, KONIK, LcTech, Torion, Horizon Technologies, Hamilton, Pickering Laboratories, VUV Analytics and CDS Analytical• Co-ordinate with clients for the installation and training of analytical instrumentation, including performing the necessary validation protocols. Documenting all installation activities and providing the client a detailed report once installation is complete.• Schedule and provide technical training for support staff and sales representatives, highlighting features and benefits of analytical equipment while focusing on areas of improved efficiencies and work flow data.• Work in a team environment to fabricate custom solutions for clients.• Used Maximizer CRM Software to update and maintain client database and track service calls.

Brockville, On

• Responsible for the entire HPLC consumable product line, suppliers included VICI, Restek, Optimize Technologies, Macherey Nagel, Grace Discovery Sciences, Agilent, Kinesis, Munktell, Ahlstrom, Whatman and YMC America.• Maintained revenue and content growth in the entire product line by keeping abreast of market trends, analyzing sales data and communicating with the sales team.• Maintained relations with international and local suppliers, by leading meetings on a regular (weekly, bi-weekly or monthly) basis to address customer and pricing concerns and new product developments.• Provided sales team with a competitive advantage through training, focussing on key features and benefits over competitor products.• Attended tradeshows/conferences and made technical presentations at customer sites. • Worked closely with the sales and marketing team to promote sales and provide pre and post sales support.• Assisted in the implementation of regulated methodologies such as US Pharmacopeia, EPA, ASTM and the improvement of current methodologies.• Launched a new line of high-quality, inexpensive syringe filters to regain lost revenue and market share.• Worked cross-functionally with suppliers to launch new products and promotional campaigns.• Participated in marketing endeavors such as email campaigns, catalogs and product brochures by preparing and reviewing technical materials.• Restek factory training.• Used Maximizer CRM software to update and maintain client database.

Brockville, Ontario

• Provide friendly, professional customer service and support over the phone and via email.• Portfolio of products included consumables for GC, LC, SPE, Certified Standards, Glassware, Fittings and Filtration media.• Responsible for helping clients troubleshoot problems related to their analytical instrument and/or method.• Worked closely with clients from a number of industries, including Pharmaceutical, Nutraceutical, Environmental Labs, R&D, Petroleum, Universities and Government Organizations such as Health Canada, Agriculture Canada, NRC, Environment Canada, MOE, CFIA and municipalities.• Provided product support, mediated between clients and suppliers by maintaining constant communication.• Assisted clients in development and implementation of new methods and helped improve current methods by suggesting application notes and new product innovations.• Attended the SPME training workshop my Dr. Janusz Pawliiszyn at the University of Waterloo, becoming an SPME resource for clients and the sales team.• Provided technical material for marketing endeavors such as email campaigns, product brochures and catalogs.

Kingston, Ontario, Canada

Worked in the Organic Sample Prep and the General Chemistry departments of a High-Throughput lab.Organic Sample Prep Department• Following accredited methodologies, performed Liquid-Liquid Extraction on water (ground, sewer and drinking water) samples.• Used sonication and Dionex ASE for soil samples.• Analysis included PHC (TPH and CCME), MSPEST, SVOC, OCP, PCB, TCLP and Oil & Grease.• After extraction, concentrated sample using N2 and Rotovaps.• Prioritized samples based on flags such as “RUSH” and sample holding times.• Performed Proficiency Testing for department through CALA, passed 2 years in a row with no suspensionsGeneral Chemistry Department• Analyzed ground water, waste water and drinking water samples• Analysis included Total Phosphorous, Total Kjeldahl Nitrogen, Ammonia, Cyanide, BOD, CBOD, pH, Alkalinity, Conductivity, Turbidity, Total and Free Chlorine, Color, H2S and Ion Chromatography.• Performed daily calibration verification checks on pipettes, analytical balances and other analytical instruments.• Maintained Quality Control logs, Reagent Prep logs, Instrument maintenance logs, Chemical Receiving logs, Calibration Prep logs and Sample logs for traceability and internal/external audits.• Conducted regular (Monthly, Semi-Annually and Annual) Performance Maintenance on Dionex I.C., Technicon Auto Analyzer and Hach Spectrophotometer.• Worked with Drinking water regulations, reporting adverse results to supervisor, client and Public Health unit.• Performed Proficiency Testing for department through CALA, passed 2 years in a row with no suspensions.• Implemented and validated new Anions method on Dionex I.C.• Conducted quarterly MDL studies in accordance to SOP’s to maintain accreditations and certifications. • Active member of the Joint Health and Safety Committee.