rhubarb creates and delivers premium food and beverage experiences across events and iconic locations globally.

Responsible for transforming the culture of an established software and technology company that services the leading hotels of the world. Provided expert advice and consulting to ensure continuous business operations amidst COVID-19 pandemic; recommended and led the design of a state-of-the-art touchless COVID-19 Screening Kiosk to health screen employees and visitors before entering the establishment; created additional revenue stream, enabling consistent revenue growth despite market slowdownOversaw culture transformation to support organizational mission and future business needs; set clear development goals and initiated weekly one-on-one meetings with team members; resulted in more engaged and motivated human capitalDeveloped and maintained the employee lifecycle, including onboarding and performance management with a focus on retention; determined and addressed employee challenges and conflicts through coaching, consulting, and goal setting; increased employee retention by 20%

Directed HR operations of a $1B+ integrated resort and gaming facility; sourced, hired, and trained talents to empower them to perform at a high level; instituted innovative programs and strategies to reward employee achievements, resulting in more engaged and disciplined staff; built a resilient workplace culture that maximized the realization of financial objectivesCoordinated the company’s transition into a fully insured medical plan; negotiated Labor Memorandum of Understanding with the Hotel Trades Council; led the renegotiation of payroll contracts; resulted in better health outcomes for employees, improved work efficiency, and substantial costs savings in the first year

Managed human resources of 27 restaurants operating globally across 8 states and comprising 3,000+ staff members; built ER roadmaps and deployed a cloud-based service as a software provider, systematizing multi-state payroll procedures and various customary HR functions; minimized HR risks, avoiding significant legal costs and damagesEstablished a total reward strategy; implemented best in class compensation and benefits programs that were aligned with business requirements and compliant with applicable legal regulations; improved employee engagement and productivity while generating substantial annual savingsChaired the implementation of HR best practices encompassing payroll services, talent acquisition, benefits administration, risk mitigation, safety and security, and legal compliance; championed organizational culture while assuring policies were aligned with set mission and values; achieved 10% ROIOversaw compliance with labor laws and employment practices to maintain brand reputation; served as company representative on legal matters, such as a wage and hours complaint; conducted a comprehensive investigation that resulted in the timely resolution of a payroll error; created significant savings in litigation costsFacilitated risk mitigation in adherence to OSHA standards; conceived, developed, and implemented state of the art safety programs to ensure a safe working environment for all employees; reduced workers compensation premiums by 12% YoY

Rendered strategic HR leadership and consulting to 12 hotels in major destinations in North America and Europe; created policies and procedures, benefit plans, and performance development programs; resolved ER issues and implemented employee engagement index; built a positive brand image, resulting in being recognized as the preferred employer of choiceDeveloped a comprehensive business plan and strategy in partnership with the executive team; created HR and labor budget while aligning expenses with business volumes and key metrics; managed recruitment for senior roles, implemented transfer programs, and proactively addressed HR-related issues through problem-solving; maximized business profitabilityLaunched the Thompson Knowledge Center in conjunction with eCornell to counsel, train, and provide advanced learning to leaders of potential; improved the provision of leadership development efforts, accelerating engagement and professional growth of the leadership team; promoted 3 internal candidates into general manager roles and reduced managerial turnover by 10%Provided consulting to business leaders with a focus on promoting a culture of health, safety, and wellness for all employee levels; implemented innovative approaches and built safety committees dedicated for each hotel to determine and mitigate risks; reduced medical and workers compensation insurance premiums by 15%Executed employee satisfaction surveys to determine gaps; facilitated action plans across various hotels, including collaborating with executives, and employees to enhance service quality; yielded 11% improvement in employee engagement index

Directed a substantial renovation project; built an HR department by hiring top talents, writing handbooks, disseminating policies and procedures, and devising new service standards; generated significant revenue in the first year with the ADR (Average Daily Rate), exceeding financial projections; resulted in being designated a Forbes 5 Star Hotel and AAA Five Diamond hotelEstablished a five-star service culture; negotiated innovative and cost-effective work rules with Trades Councils to obtain buy-in Implemented the HRIS system for successful recruiting, onboarding, and training of 400 new employees; provided coaching and counseling to address ER and performance management issues and ensure new standards were met; led to better guest outcomes and high occupancy number, acquiring the highest RevPar indexManaged and negotiated the severance of 540 union members; ensured that offers were aligned with current market trends, resulting in mutual satisfaction and productive working relationships; enhanced workflow efficiencies and practicesChampioned continuous improvement initiatives; mediated the implementation of the first-ever TimeSaver Biometric Time and Attendance System and Ceridian Payroll System with Hotel Trades Councils; enhanced labor productivity and the accuracy of wages and benefits; accrued annual savings while boosting employee engagement scores to 80%Developed and implemented a comprehensive risk mitigation program; established a safety committee focused on eliminating hazards within the workplace; implemented safety best practices, modified RTW program, and partnered with Beth Israel Hospital to guarantee the efficient treatment of injured employees; reduced workers compensation costs by 25%

Successfully launched the Taj Boston, involving the on-boarding of 380 colleagues, on schedule and within budget.Integrated the Taj culture through alignment of human resource policies, benefit plans, compensation and incentive programs.Partnered with the Friends of the Public Garden and Coalition for the Homeless, to successfully integrate the Taj name into the Boston market.

Designed and delivered impactful training programs to 700 colleagues at this prestigious Five Star Hotel resulting in achieving the highest RevPar, guest and colleague satisfaction scores, which positioned the hotel as amongst the top three luxury hotels in New York CityCreated a new community outreach program with the Grand Central Coalition to operate a food kitchen by the hotel staff, thus giving back to the New York community

Served as HR Business Partner to SVP Americas, overseeing the regional office 8 luxury hotels, comprising over 2000 colleagues located in gateway cities in both North and South America. Successfully integrated the Raffles brand with the Swissotel portfolio Developed and implemented a new Performance Development program across the brands, reducing turnover by 10%. Implemented an innovative colleague recognition program for the Swissotel Chicago enhancing colleague engagement scores by 15% and workflow productivity by 10%. Performed due diligence and oversaw the divestiture of 4 Swissotel assets

Oversight of the human resources discipline for a Five Diamond Hotel. Designed high-performing strategies and executable solutions to support organizational design, performance management, recruitment, compensation, leadership development and employee engagement.