Raj Arora Email & Phone Number

Yiewsley, Greater London, United Kingdom

* Responsible for £1m worth of subcontracting out customer equipment to external specialists. Working closely with internal sales and contracts administration teams and external IT specialist partners to ensure contracts were in place.* Helped to drive down costs by being part of a team which regularly looked into what equipment could be taken in-house or finding alternative solutions instead of subcontracting out equipment whilst adhering to the contractual obligations to the… Show more * Responsible for £1m worth of subcontracting out customer equipment to external specialists. Working closely with internal sales and contracts administration teams and external IT specialist partners to ensure contracts were in place.* Helped to drive down costs by being part of a team which regularly looked into what equipment could be taken in-house or finding alternative solutions instead of subcontracting out equipment whilst adhering to the contractual obligations to the customer.* Logging calls and managing the call queue and arranging engineers’ visits to various sites both nationally and internationally, both in-hours and out-of-hours.* Prior to the above role, was supervisor to the Procurement team, which consisted of a team of 4 buyers, before being moved to overseeing the Subcontract team once that expanded into a full time role. This included training and motivating the team and ongoing guidance, mentoring and instilling “first time right” ethos. Also liaised and built relationships with suppliers in order to gain good negotiation on prices for parts and thus saving the company money.* Responsible for the Compaq/HP warranty program and adhered to the strict processes set by the manufacture in order to maintain the warranty accreditation. * Key player for the annual end of financial year stock takes, which also included inventory held by the field engineers, and customer sites where we would hold on-site stock as part of the agreement with the end-user.* Authorised validity of new potential support agreements.* Part of the Out of Hours team, where I was one of the On-Call Stores personnel that arranged the sourcing and delivery of parts to locations as agreed with the OOH engineer. Role included being available around the clock and ensure if the parts requested weren’t available, then endeavour to find alternative solutions to ensure disruption to customer was kept to the bare minimum. Show less

Perivale, Greater London, United Kingdom

* Responsible for return of all spares to supplies, where advance exchange agreements were in place. This involved constant communication with On-Site and Field Engineers.* Solving all queries relating to the return of parts from the field.* Carrying out Stock Audits of Sites and Field Engineers to ensure correct stock levels at all times.* Implementing new procedures and solutions to make sure that the same problems to not arise again.* Also helping out in the Goods-In and… Show more * Responsible for return of all spares to supplies, where advance exchange agreements were in place. This involved constant communication with On-Site and Field Engineers.* Solving all queries relating to the return of parts from the field.* Carrying out Stock Audits of Sites and Field Engineers to ensure correct stock levels at all times.* Implementing new procedures and solutions to make sure that the same problems to not arise again.* Also helping out in the Goods-In and Goods-Out areas where necessary. This role led to boosting my knowledge of IT systems such as servers, printers, scanners and desktop computers. Show less

Greenford, Greater London, United Kingdom

* Responsible for the entire Compaq and AST warranty spares throughout the company, ensuring all parts were returned to the manufacturer within time constraints set by them.* Raising purchase orders to exchange used stock with good stock from Compaq/AST/Apple and other suppliers who offer such services. These orders were determined by vetting on daily replenishment reports.* Ensuring all Compaq/AST/Apple parts were being returned from the field on a regular basis.

Greenford, Greater London, United Kingdom

* Sourcing external repairs to repair equipment the In-House workshops could not undertake. These suppliers had to be cost effective and provide turnaround times to suit our needs.* Responsible for raising purchase orders for stock and customer repairs, also expediting suppliers to ensure the repairs were carried out within the agreed terms.

National Diploma In Computing Studies, Computer Science, Btec

Education record