Rajarshi Motilal Email & Phone Number

Kolkata, Wb, In

Kolkata, West Bengal, India

•Leads a portfolio of projects including the project plan, timelines, milestones, performance metrics, and/or resource needs for complex programs. Identifies and communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.•Leads the rhythm of business (ROB) during project execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence.•Creation of data analytics (using Tableau) to derive insights that help identify current and future risks and mitigation plans, as well as opportunities to streamline and optimize projects/programs based on lessons learned.•Development of new programs/initiatives to improve project processes, cycle time, on time delivery, cost, and schedule.•Identification and provisioning solutions to root problems (e.g., root-cause analysis), defines the strategy, gathers requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record.•Creation of continuous improvement plans of existing processes by applying industry methodology, defining complex issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in complex program issues and strives for simplification.•Defines and tracks the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]).•Maintain a Pulse on Delivery Partner/Advocate Training Performance and Needs •Orchestrate the various activities associated with ensuring that the Technical Skilling Content/Tooling delivered, meets the users' needs (demonstrated in performance metrics). •Partner with change management, communications Act as a Client Manager representing Technology and Operations teams from initial scoping through completion and into program sustainment

Kolkata, West Bengal, India

•Ensure all launches land successfully in region/globally, on time, delivering experience customers/partners expect.•Provide input to launch design, engage with Corporate launch team across the globe to ensure regional requirements are incorporated into design.•Manage the E2E regional/global deployment, establish regional/global structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.•Represent our Customers, Partners and Field throughout the launch process. Conduct experience mapping sessions ensuring that the experience we deliver is in line with customer and partner expectations.•Ensure all regional/global stakeholders understand the impact the launch will have for their organisations, be it transaction volumes, query support, resource impact, etc, and establish plan to manage.•Build strong engagement with corporate launch teams and regional implementation managers located in other Regions. Ensuring consistency in launch execution and adherence to launch framework.•Provide regional/global approval for transition through launch tollgates and recommend launch “Go/No Go” decision.•Conduct a structured launch post-mortem ensuring learnings are incorporated into future launches.•Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.•Identify Automation opportunities and work closely with leadership teams to operationalize.•Skilled in the identification, documentation and communication of key business and customer needs to create future high quality experiences solving key business scenarios, including success measurement and execution management.

Kolkata, West Bengal, India

•Fulfil Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.•Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premises workloads.•Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.•Develop deep relationships with key customer Software Engineering and IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the voice of the customer.•Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.•Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.•Driving customer cloud adoption and customer success is the prevailing business priority. •Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud. •Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage •Creating customer value by accelerating cloud consumption/usage, supportability •Improving the customer experience with technical intensity and actioning customer feedback

Kolkata, West Bengal, India

Kolkata

Acquisition of DeMat Accounts.Fulfilling the monthly conversion target was the primary objective of the Management Trainees. ‘Prospect conversion’ was to be mostly done on the basis of field visits, telephonic conversation, and electronic follow-ups through e-mails.Apart from acquisition, Management Trainees were expected to make frequent Market Surveys in order to collect feedback for the development of future product and services. The market survey included the following processes:Understanding of the competitor’s product/service line Designing of questionnaire in order to collect feedbackField VisitsData collection from the market about the organization’s performance Consolidation of raw data in order to reach a complete market feedbackAnalysis of the data and feedback in order to measure the performance of the organization’s product and services.Ideation of new product and services that would give the organization an edge over the competitorsMIS and Product Presentation:The management trainees were also assigned the responsibility of keeping a record of all management information, consolidation of business contacts, maintenance of business flow and account conversion, weekly presentations to the senior management on product and target performance of that particular period, categorization of prospects and consolidation of all accounts with related information.Post Sales and Trainings:One of the other major roles assigned to the Management Trainees were post sales service to the converted customers. This involved;Visits to the customer’s preferred locationAssisting the customer with the usage of the keys and information for the purpose of the account activationAssisting the customer with the first few transactionsThe management trainees were also responsible for training the junior MTs with the process and conversion policies for the better performance of the organization as a whole

Doctor Of Philosophy - Phd, Business Administration And Management, General

Mba, Marketing / Retail, Gold Medalist

Bachelor Of Arts (B.A.), History, First Class

Higher Secondary, Humanities/Humanistic Studies, First Division

Activities and Societies: Batch Topper