- Worked with the Business Development team to assess CX needs for prospective customers and designed multi-pillar CX cloud solutions as part of Sales proposals- Built multi-year CX roadmap with implementation and deployment estimates and timelines for small, mid-market and enterprise organizations in both B2B and B2C space- Developed enterprise integration architecture for CX platform and other upstream and downstream enterprise applications i.e., ERP, Data warehouse, BI, etc.- Conducted workshops for Value Assessment and RoI calculations for CX transformation initiatives

- Managed the CX cloud practice to grow from 12 to 150 resources in 6 years with delivery capabilities in all the leading CX applications- Developed productized CX applications for industry specific needs> Demand based Rolling sales forecast by product family for Hi-Tech industry (5 customers)> Proposal Development application for E&C industry based on Project & Resource data (4)> Java based enterprise integration connector for CX and other enterprise applications (50+)> Customer portal for Sales, Service and Knowledge sharing integrated with CX platform (4)> Scheduling, routing and mapping application to manage field service operations (3) - Formulated GTM strategies for the various CX solutions for marketing, sales and services- Worked with customers to define the requirements, architected the solution, managed the technical team to develop the solution and to support ongoing enhancements and releases - Established the offshore practice to expand the delivery capabilities for cloud projects

Played the Project Manager and Business Analyst role on several Siebel implementation projects in the areas of Sales & Services. This involved conducting requirements workshop, performing Fit-Gap analysis, documenting functional design & use cases and user training.

- Lead development modules working on Web Technologies- Worked as a Java programmer and tester for human resource management product