Rajas Deshpande Email & Phone Number

Whitby, ON, CA

Toronto, Ontario, Canada

· Led end-to-end service delivery operations for a team of 40, comprising 35 frontline staff and 5 team leads.· Managed diverse client base, including channel partners and clients with dedicated Service Desk needs.· Significantly improved team's average response and resolution times through ITIL-aligned processenhancements, leading to improved SLAs and.

Toronto, Ontario, Canada

· Supported consistent, high-quality customer service for internal and external stakeholders.· Oversaw call center operations in Canada and Portugal, implementing KPIs for call queues and agent performance. · Developed new reporting metrics to establish data-driven work schedules spanning multiple time zones.· Provided valuable insights to leadership based.

Toronto, Ontario, Canada

· Provided global support to Uber employees, including core services and their autonomous driving division (Uber ATG).· Delivered troubleshooting support for macOS, Linux, Windows, and ChromeOS.· Managed A/V setup for Global All-Hands meetings, ensuring smooth operations.· Achieved consistent top 2 ranking in US/CAN region with exceptional ticket.

Toronto, Ontario, Canada

· ACMT – Apple Certified Mac Technician | Certified to perform repairs on all serviceable Mac computers· Promoted from Technical Expert to Genius within 5 months. · Diagnosed and resolved issues swiftly, improving check-in process and repair turnaround time.· Led iPhone repair team to ensure timely and efficient repairs.· Maintained Apple’s high-quality.

Toronto, ON

• ACiT – Apple Certified iPhone Technician | Certified to perform repairs on all serviceable iPhone models
• Served as a positive role model to existing and new Technical Specialists. Shared best practices on positioning and working with various types of customers to help maintain composure and provide exceptional customer.
• Educated team members on technical product knowledge while independently keeping my own technical know-how up to date
• … Show more
• Performed iPhone repairs while upholding Apple’s high repair quality standards resulting in reduced out of warranty exceptions and repeat repairs
• Achieved 79% Team Member Score (TMS) and 82% NPS score with an 82% in Technical Expertise and 91% in Empathy. These scores placed me 37% above the store average and 32% above the market average NPS scores Show less

Toronto, ON

• Provided technical support for Apple products (iPhone, iPad, iPod, Apple Watch, Apple TV) and Apple services
• In the fast-paced environment of the highest traffic store in North America, increased the number of appointments per day, thus resolving more customer issues with efficient time management
• Efficiently handled customer escalations using analytical and people skills to provide swift resolutions to technical problems
• Exceeded expectations by providing exceptional customer… Show more
• Exceeded expectations by providing exceptional customer service to build long-term promoters Show less

Toronto, ON

• Maintained up-to-date knowledge of all plans and promotions for Virgin, as well as competitors
• Achieved monthly sales targets for cellular plans with high accessory and services attach rate
• Achieved high sales with consultative, value-focused customer service approach
• Developed highly emphatic client relationships and earned reputation for exceeding sales goals

Toronto, ON

• Assisted customers with store and product complaints
• Managed quality communication, customer support and product representation
• Managed logistics of phone repairs with corporate service centre

Vaughn, ON

• Attracted customers to games using communication skills and surrounding tactics
• Used professional and social skills to guide customers based on their requirements
• Achieved daily sales targets