Raja Sankurathri Email & Phone Number

New York, NY, US

Teaneck, New Jersey, US

• Played Key role as part of the core leadership team that architected a $90M + run rate for the ESM practice. Program Manager and Solution Consultant engaged with C-suite executive to understand their technology and.
• Solution Architect to design ServiceNow and integrated solutions, represent solution to customers, demonstration, build Service offerings, commercial models, enablement, ROI strategy, etc. to BFS, MLEU and CMT
• Build customer relationship & trusted advisor to build success stories, references to advisory services & new business clients, internal / external marketing, etc.
• Manage RFI/RFP/New business/Existing account mining opportunities per year.
• Understand the strategic direction of a customer and translate that into a strategic positioning of ServiceNow thereby showing relevance from a business perspective.Acts as a Trusted Advisor providing strategic.

Teaneck, New Jersey, US

• Delivery Manager for Cognizant Philippines supporting UBS Service Desk.
• Successfully transitioned UBS USC multi lingual support desk from Basel to Cognizant Budapest ODC
• Successfully transitioned all the English speaking service desk functions of UBS to Cognizant Manila including UBS ServiceDesk from Australia and the recent DTP pilot Service desk.
• Trained and led the first and line of management resources to handle both operational and people related aspects.
• Maintained good relationship with the client management team with consistent and value added service to improve the KPIs.

Zurich, CH

• Managed a team of Operations Manager In-Charge, Incident Information managers and Data Center Services operations team. The team members are at all levels of experience from a Tech lead to the Delivery managers.
• Coordinate all activities within the Operations Control Center (OCC) and in charge of IT Operations and the critical incident management across UBS account.
• Act as a Single Point of Contact(SPOC) for UBS internal customer, IT partners and management
• Always be aware of events across the UBS world, which require support from ISC and manage incidents including making an assessment regarding business impact and escalation to the appropriate organizations.
• In case of Highly Critical incidents take charge for managing resolution activities, escalation management and information flow according to the Incident and Problem management Process(IPM)
• Responsible for the day-to-day reporting of metrics in relation to the OCC’s Health Check.

Global, US

• Worked as Problem Manager/ Project Manger for the Sun Solaris team. Involved in Tech Panel, training and over all improvement of the Solaris team.
• IM for 24X7 support for Remedy Server Support for CSC Australia account.
• Trained Internal Auditor for ISO9001:2000 and Six Sigma Awareness training
• Involved in Sev1/Sev2 Reduction project for all the Solaris Accounts.
• Project Drona: Lead a team of 15 graduate trainees and successfully mentored them as certified professional and inducted them into complex UNIX environment. Worked for Sun Jupiter project, involved in migration of Sun.

London, GB

• Managed UK Helpdesks (Common Windows Desktop and National HelpDesk) and production JCL support processes.
• Lead 3 teams of size 76 people including 9 Assistant Managers.
• Successfully migrated 11 different global migrations from US and UK. Involved in project planning, recruitment, transition, training and successfully led different technical teams until it reached the study state.
• Enriched with experience as a successful Project Manager for 5 projects namely North American HelpDesk (US), CIBM Application Administration (US), National Helpdesk(UK), Common Windows Desktop(UK) and JCL production.
• Maintained effective work relationship with different business areas in US and UK to deal with day-to-day issues.
• Attained good risk assessment skills and negotiation skills to solve conflicts.

Miami Beach, Florida, US

• Designed and integrated systems for different projects in LAN/WAN environment including intranet setup between the Apex group of companies in India.
• Designed, implemented and maintained APEX-WAN, a WAN connectivity for the Apex Group of companies.
• Designed and implemented hardware and software for a high volume imaging project. Hardware includes High speed Fujitsu ADF Scanners, Dell PowerEdge servers of 200GB capacity. Software includes Adobe Photoshop, ACDsee.
• Installed and maintained software, hardware and network for this production facility.
• Supported Help Desk/Desktop Support Environments, fielding application questions concerning LAN/WAN network, business telephone services, Apex specific application tools such ADEPT™, Data Expert, Proact™, STEPS, salpack.
• Installed and configured Novell Netware servers, Windows NT servers, Linux servers and with 145 workstations.

Bsc, Computer Science

Education record