Responsible for entire operations of mall running on perfect flow basis for the customers, retailers & staff. Manage day-to-day operations and a team of 250+ employees, enhancing customer satisfaction.Execute Mall Management strategy and implement policies related to Parking, Housekeeping, Security, and Fire Life Safety (FLS) across the mall and common areas in coordination with the Centre Director.Prepare comprehensive budgets for the Operations department, encompassing Operations, Security, Collaborate closely with the Marketing team, ensuring seamless event flow without compromising overall quality.Going through all the daily reports/weekly reports in Operations, Security, Parking, Housekeeping, and daily sales of all stores in mall.Responsible for the follow-up of the customer feedback, suggestions & complaints closure from the concerned departments to minimize the problem being affect again.Design Reward and Recognition schemes to engage and motivate internal and outsourced staff within Housekeeping, Parking, Security, FLS and Engineering.

Phoenix Market City Led the facility team, addressing daily operational challenges and meeting management obligations.Implemented and administered all facets of facility management, ensuring smooth operations.Coordinated with internal departments and external agencies to ensure compliance with legislation, standards, and government norms.Oversaw the execution of preventive and corrective actions to maintain operational excellence.Managed a daily outsourced staffing strength of 350+, optimizing facility management resources.Built strong working relationships with team members, promoting prompt and effective facility solutions.Participated in monthly review meetings with top management, gathering feedback for new implementations and enhancements.Took end-to-end responsibility for coordinating and ensuring the smooth flow of operations, meeting support needs as defined by protocols.

Implemented checklists aligned with Standard Operating Procedures to ensure systematic and efficient soft services.Scheduled deep cleaning activities during non-operational hours, optimizing cleanliness and minimizing disruption to mall operations.Achieved control over expenditure through the optimum utilization of resources.Managed pest control activities, maintaining a pest-free environment for the mall.Ensured well-maintained landscaping areas, contributing to the overall ambiance of the mall.Handled garbage and scrap disposal activities, adhering to environmental and safety standards.Managed procurement for routine consumables at regular intervals, ensuring seamless soft services operations.Oversaw the periodical maintenance of cleaning machinery by engaging expertise engineers.Took responsibility for the development and efficiency testing of new machinery, enhancing operational effectiveness.