Rajasekar Shanmugam Email & Phone Number

Herndon, Va, Us

Blue Bell, Pennsylvania, Us

Blue Bell, Pennsylvania, Us

• Developing unified communication solutions and architecture• Designing & deploying IP contact center solutions.• Architect UC solutions including Presence, Mobility, Conferencing and FAX• Performance optimization of data network routing and switching• Organization of network upgrades and migrations for clients• Troubleshooting complex network related issues

Princeton, New Jersey, Us

Position involves understanding the business requirements in the customer`s contact center infrastructure accurately and convert them into the technology deliverables with the onsite offshore delivery model.

Teaneck, New Jersey, Us

• Was Part of the Network Systems Support group involved in design proposals, implementation and supporting the data network.• Responsible for design and implementation of the data and voice network infrastructure.

Mumbai, Maharashtra, In

• Was Part of the Infrastructure Services Network & Security team involved in design proposals, implementation and supporting the data network.

 Did the initial design and implementation of server infrastructure,Cisco based stateof the art data and Voice network infrastructure for iNautix India. Delivered IT support services for a few Business Units within the group andexternal customers, without deviating from the Service Level Agreements. Implemented and supported the IP Telephony environment for internal andexternal communications. Provided Network Operations support for the global customers. Devised Standards and procedures for network Implementation. Worked as the local expert on work request management, Problem escalation andsetting up process for the same and change management. Managed the business relationship with Vendor, Business Users, customers andthe Service Manager for a Zero Defect Delivery of Services. Administered the Checkpoint Firewall from the perimeter security standpoint. Had Implemented Cisco Call Manager (Cisco solution for IP Telephony) across theH-323 gateway for external call switching between group units. Had designed & implemented the Latitude Meeting Place voice conferencingsolutions for the Cisco IP Telephony infrastructure. Designed & implemented the 10-seater contact center infrastructure with Cisco’sUnified Contact Center Enterprise with the Aspect’s traditional TDM based contactcenter. Wrote the call center call flow scripts using Cisco`s ICM Script editor. Wrote the Interactive Voice Response server call flow using the Cisco`s IPIVRscript editor. Designed & Implemented the Cisco IP/TV (Cisco’s Video streaming solution) foriNautix India. Installed the Video Conferencing solution (Polycom View station) over IP WAN andISDN for iNautix India. Implemented measures in improving performance collecting, monitoring andRecovery Management etc.,

Mumbai, Maharashtra, In

Worked as a Customer Support Engineer deputed at the customer site (Cognizant), to support their Cisco based IT network infrastructure. Provided day -day IT support for the Cognizant sites around the region. Installed, configured, tested and troubleshot the data networks. Delivered IT Support Services for Cognizant Technology solutions India (withoutthe SLA deviation) as an out sourced resource, with a team of 4 systemadministrators. Devised Standards and procedures for network Implementation. Evaluated the Radio Frequency based connectivity as the backup option for thedata connectivity over the leased line across the region. Handled the whole data center migration project that includes ,but not limited toServer infrastructure, network & voice services for the iNautix Offshoredevelopment center from Cognizant`s facility to iNautix development center. Deployed the network infrastructure for the offshore development environments forthe key accounts using various network protocols like Border Gateway Protocol(BGP), Open Shortest Path First (OSPF) , Enhanced Interior Gateway RoutingProtocol (EIGRP), etc., Provided day to day IT support for the application developers using thedevelopment environment that comprised Windows, Linux, Unix & Main frameplatforms. Installed & configured the Mainframe emulators like RUMBA,etc., Provided the support for the corporate mail environment using IBM Lotus Notes &Microsoft Exchange. Supported the various vendor development server platforms from IBM, HP, Delletc., Wrote the performance optimization scripts & backup scripts using the scriptingtools like Windows/ UNIX command shell script. Deployed the network monitoring tool (MRTG) using the PERL scripts to plotvarious performance monitoring graphs.

Pgdcrm, Customer Relationship Management

Diploma In Computer Technology, Computer Technology

Education record