Hands on experience in various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.Designed and developed the Custom objects, Record Types, Formula fields, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.Worked on configuration and customization of Service and Sales cloud.Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.Created validation rules, work flows, record types, sales processes, email templates, email alerts, change sets, approval process.Created standard reports, custom reports and dashboards.Created users, profiles, roles, public groups, permission sets and sharing rules, Query and territory management as per the Lightning flow builder.Export and Import data using data loader when required for existing and new fields.Good knowledge on case management, SQL and HTML.