Rajashekhar Nowduru Venkata Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• I leverage a unique skill set to benefit both the company and our clients, creating new programmes and projects that are rolled out region-wide. To date, I developed and launched a very successful Customer Satisfaction.
• Partnered with Microsoft to research, test, and integrate new POCs after founding a revolutionary Centre of Excellence.On behalf of our clients:
• Managed a full-scale transformation project where I upgraded all legacy VOIP systems, saving the customer £2.5m in recurring annual costs.
• Transferred a leading energy giant to a new legacy infrastructure and transformed their existing cloud infrastructure saving them £12.4m.
• Captured profitable revenue and profit-generating opportunities, exceeding regional targets 15% within three-months.
• Assumed control over P&L, further optimising resources by ensuring spend remains within budget.

Bengaluru Area, India

• As HCL’s ITIL service delivery SME, I expertly advised our clients in the areas of ServiceNow, network operations, and user experience, greatly enhancing their overall satisfaction. During this time, I owned the root.
• Delivered £1.8m in savings within six-months by remediating recurring AV performance issues, part of our site-wide optimisation and equipment redeployment initiative.
• Negotiated five-year contract extensions totalling £3.2m in additional revenues per year.
• Automated workflows in ServiceNow, reducing costs £115k per quarter per business unit.On behalf of a global client:
• Implemented a greenfield network and security operations centre - that mainly dealt with securing cloud infrastructure and cloud native applications through security posture monitoring
• Played the role of a Technical lead and developed an attack squad for advanced threat detection and response and cloud workload protection Show less

Bengaluru Area, India

• I advanced our capabilities by integrating the latest SAP Solution Manager and Autonomics into operations, whilst selecting the best configuration tools to complement our existing suite of technologies. Next, I rolled.
• Overhauled systems and processes, whilst shrinking information/system security audit deficiencies (contractual terms), driving the achievement of KPIs and SLAs by 20%.
• Diversified service offerings by creating a solution within our cyber security portfolio, which raised our TCV to £19m annually.
• Seized new business opportunities, winning projects that accounted for a 12% spike in profits. Surpassed contract obligations by 22% and negotiated £42m in account renewals/deals.
• Modernised the resourcing model and spearheaded a pyramid optimisation resulting in a +35% increase to our contribution margin and £125k in costs reductions in 2015.On behalf our clients:
• Executed data centre transformation project consisting of the consolidation of 31-sites into three data centres that cut maintenance costs by £1.3m.

Bengaluru Area, India

• This role was mainly client-facing requiring astute attention to details and the ability to capture each client’s bespoke needs. This included configuring SCOM server setups and developing comprehensive dashboards for.
• Freed up the time of 12 FTEs by utilising a root cause problem solving methodology to eliminate repetitive system alerts.
• Eradicated need for seven FTEs by automating patching activities via SCCM and advancing security remediation across the infrastructure BU.On behalf of our clients:
• Unveiled capacity management solutions for three telecom giants, governed data centre technologies for 13-clients, and integrated DevOps solutions related to costing, estimates, and infrastructure.
• Cleaned up email for customers operating under a shared support model using IronPort devices, which reduced customer and third-party anti-spam product costs. Show less