Rajashekhar Nowduru Venkata Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

I leverage a unique skill set to benefit both the company and our clients, creating new programmes and projects that are rolled out region-wide. To date, I developed and launched a very successful Customer Satisfaction Enhancement programme that continues to refine the overall customer journey, leading to repeat business. Prior to the commencement of each project, I actively engage with our clients, gathering their bespoke needs and defining tailored risk mitigation plans as needed. On… Show more I leverage a unique skill set to benefit both the company and our clients, creating new programmes and projects that are rolled out region-wide. To date, I developed and launched a very successful Customer Satisfaction Enhancement programme that continues to refine the overall customer journey, leading to repeat business. Prior to the commencement of each project, I actively engage with our clients, gathering their bespoke needs and defining tailored risk mitigation plans as needed. On the business side of operations, I routinely collaborate with our account management team, seeking new business opportunities which play a key role in growing our footprint. Throughout this process, I work with third-parties, negotiating contracts and SLAs. As the global product owner of M365, Azure Platform, and SharePoint services, I deploy Agile methodologies to maximise the execution of programmes and projects.I meet demands by expanding our team of qualified professionals, overseeing the hiring and training processes. On a daily basis, I communicate my expectations and track their performance to ensure we all work together to achieve common goals. • Partnered with Microsoft to research, test, and integrate new POCs after founding a revolutionary Centre of Excellence.On behalf of our clients:• Managed a full-scale transformation project where I upgraded all legacy VOIP systems, saving the customer £2.5m in recurring annual costs.• Transferred a leading energy giant to a new legacy infrastructure and transformed their existing cloud infrastructure saving them £12.4m.• Captured profitable revenue and profit-generating opportunities, exceeding regional targets 15% within three-months.• Assumed control over P&L, further optimising resources by ensuring spend remains within budget.• Opened new revenue streams which produced £3.6m in additional annual revenues; won £5.1m project entailing the migration of c. 175k users from Skype to MS Teams within six-months. Show less

Bengaluru Area, India

As HCL’s ITIL service delivery SME, I expertly advised our clients in the areas of ServiceNow, network operations, and user experience, greatly enhancing their overall satisfaction. During this time, I owned the root cause analysis and deflection process, resolving complex problems and fulfilling numerous requests by employing workflow automation and orchestration A large part of my role involved championing cost-saving initiatives which required closely collaborating with vendors… Show more As HCL’s ITIL service delivery SME, I expertly advised our clients in the areas of ServiceNow, network operations, and user experience, greatly enhancing their overall satisfaction. During this time, I owned the root cause analysis and deflection process, resolving complex problems and fulfilling numerous requests by employing workflow automation and orchestration A large part of my role involved championing cost-saving initiatives which required closely collaborating with vendors during circuit and end-of-life equipment replacements. Prior to each replacement unfolding, I led site capacity reviews, translating my findings into recommended upgrades. I lent my expertise to counterparts across the Americas, Europe, and APAC regions as the designated global point-of-contact, deploying Scrum methodologies to optimise workflow and improve consistency. Applying my superior communication and relationship management skills, I nourished multiple relationships with suppliers and service providers. • Delivered £1.8m in savings within six-months by remediating recurring AV performance issues, part of our site-wide optimisation and equipment redeployment initiative.• Negotiated five-year contract extensions totalling £3.2m in additional revenues per year.• Automated workflows in ServiceNow, reducing costs £115k per quarter per business unit.On behalf of a global client:• Implemented a greenfield network and security operations centre - that mainly dealt with securing cloud infrastructure and cloud native applications through security posture monitoring• Played the role of a Technical lead and developed an attack squad for advanced threat detection and response and cloud workload protection Show less

Bengaluru Area, India

I advanced our capabilities by integrating the latest SAP Solution Manager and Autonomics into operations, whilst selecting the best configuration tools to complement our existing suite of technologies. Next, I rolled out a series of improvement plans and a new release policy that increased system availability and stability by 58%. As our objectives changed, I responded by implementing new processes and workflows that reduced support costs and created high-performance environments… Show more I advanced our capabilities by integrating the latest SAP Solution Manager and Autonomics into operations, whilst selecting the best configuration tools to complement our existing suite of technologies. Next, I rolled out a series of improvement plans and a new release policy that increased system availability and stability by 58%. As our objectives changed, I responded by implementing new processes and workflows that reduced support costs and created high-performance environments, applications, and infrastructures. I then introduced automated tasks which slashed the rate of human errors by 62% and freed up 18 FTE hours. Over the course of four-years, I commissioned new QA programmes and led the professional development of our team, enabling us to boost first call resolutions to 87% and overall client satisfaction to 92%. • Overhauled systems and processes, whilst shrinking information/system security audit deficiencies (contractual terms), driving the achievement of KPIs and SLAs by 20%.• Diversified service offerings by creating a solution within our cyber security portfolio, which raised our TCV to £19m annually.• Seized new business opportunities, winning projects that accounted for a 12% spike in profits. Surpassed contract obligations by 22% and negotiated £42m in account renewals/deals.• Modernised the resourcing model and spearheaded a pyramid optimisation resulting in a +35% increase to our contribution margin and £125k in costs reductions in 2015.On behalf our clients:• Executed data centre transformation project consisting of the consolidation of 31-sites into three data centres that cut maintenance costs by £1.3m.• Permitted client to track the delivery status of services and identify concerns by developing a £42m private cloud implementation programme. Managed a robust hybrid cloud solution via Office 365 hybrid model. Show less

Bengaluru Area, India

This role was mainly client-facing requiring astute attention to details and the ability to capture each client’s bespoke needs. This included configuring SCOM server setups and developing comprehensive dashboards for six-clients and managing remote servers for 13 global clients. To further benefit our clients, I transformed 13 client sites, improving issue resolution capabilities and ensuring continuous stability. These changes, coupled with the implementation of new workflow control… Show more This role was mainly client-facing requiring astute attention to details and the ability to capture each client’s bespoke needs. This included configuring SCOM server setups and developing comprehensive dashboards for six-clients and managing remote servers for 13 global clients. To further benefit our clients, I transformed 13 client sites, improving issue resolution capabilities and ensuring continuous stability. These changes, coupled with the implementation of new workflow control processes and refining the accuracy of standard solutions, had a profound effect on our ability to remediate issues during primary calls and enhance the quality of our overall services. • Freed up the time of 12 FTEs by utilising a root cause problem solving methodology to eliminate repetitive system alerts.• Eradicated need for seven FTEs by automating patching activities via SCCM and advancing security remediation across the infrastructure BU.On behalf of our clients:• Unveiled capacity management solutions for three telecom giants, governed data centre technologies for 13-clients, and integrated DevOps solutions related to costing, estimates, and infrastructure.• Cleaned up email for customers operating under a shared support model using IronPort devices, which reduced customer and third-party anti-spam product costs. Show less