• Supported CBU site development using Site Wrench under immediate supervisor• Analyzed and edited diverse user experiences. E.g.: Faculty view, student view, new user etc. • Updated, and edited site pages and content according to specified instructions of users• Update and maintain records of packages and billings in Excel • Punching, paper cutting, lamination, printing, scanning and organizing different paper boxes• Design and edit broachers and documents.

• Developed and automated daily reports to sales head and branch managers.• Using SAS, analyzed sales data and provided recommendations to managers periodically• Managed and supported Dealer Management Software (DMS)• Completed routine database backups to safeguard and secure data.• Raised tickets and coordinated with IBM support team to solve the software issues in DMS.• Solved user problems at their site or by other communication.• Generated in-depth Root Cause… Show more • Developed and automated daily reports to sales head and branch managers.• Using SAS, analyzed sales data and provided recommendations to managers periodically• Managed and supported Dealer Management Software (DMS)• Completed routine database backups to safeguard and secure data.• Raised tickets and coordinated with IBM support team to solve the software issues in DMS.• Solved user problems at their site or by other communication.• Generated in-depth Root Cause Analysis reports in relation to critical network events.• Extracted, compiled and tracked data, and analyzed data to generate reports.• Used SQL Performed daily data queries and prepared reports on daily, weekly, monthly, and quarterly basis. Show less

• Developed use cases for the project in an “Agile” development environment using case complete.• Interviewed the management team for documenting traditional workflow (user stories), converted to technical requirements and communicated with the technical team to provide effective solutions.• Analyzed business and technical requirements, evaluated and provided alternative solutions. • Collected employee data and performed qualitative analysis by cleaning, merging and validating… Show more • Developed use cases for the project in an “Agile” development environment using case complete.• Interviewed the management team for documenting traditional workflow (user stories), converted to technical requirements and communicated with the technical team to provide effective solutions.• Analyzed business and technical requirements, evaluated and provided alternative solutions. • Collected employee data and performed qualitative analysis by cleaning, merging and validating data.• Analyzed and predicted eligibility requirement of the successor by validating different cases.• Formulated a Project Plan utilizing Microsoft Excel, documenting the project tasks and milestones.• Developed user interface specifications, and user requirement specification documents.• Proficient at using both manual and automated testing tools to troubleshoot systems, integration, user acceptance, functionality, object, and regression. Show less